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by Twenty Inch
7 Oct 2009, 8:55am
Forum: Cycling UK Member Groups and Affiliates
Topic: CTC Membership Services
Replies: 212
Views: 28082

Re: CTC Membership Services

Karen Sutton wrote:
I am reasonably 100% sure it was because they didn't have the data. Whether they have been collecting the data whilst the independent review was on going I don't know. But who would be collecting the data? Are we to expect that the Membership Services contractor will log all the errors, as they should surely be counted in addition to the formal complaint. IMO someone would only make a formal complaint if they were a long standing member who had some loyalty to the Club and wished to remain a member. Anyone else would simply give up. So perhaps there are only 40 formal complaints to National Office. However those of us fielding complaints know there are many, many more.

I also believe that mistakes on the database have resulted in membership levels possibly being misrepresented. I have told some Councillors, including the Chair, about this. I have the proof on my computer. But nobody is interested. Yet this is frightening as the figures we are being given could be way out.



I gave up. It took me 3 months to get my first year's membership. I was then sent 2 membership cards, the second of which expires this December. However I still got renewal notices earlier this year. I couldn't be bothered.

I've been a cyclist all my life, my wife cycles, we will soon be buying my son his first bike. CTC are missing out on all these members, because they can't sort out a service that members are paying for.

Show me it's different, I might come back.