PH wrote:I think you just had a bad driver behind you, you're right to complain.....
Bit off the original topic as I had decided to complain, made initial contact (it was Anglian Water) without providing identifying details (yet) and they thought about a bad driver given a official warning on his record caused by a cyclist when "
he thought he was such a good driver what he was doing was quite safe", so you create a bad driver who is not angry with these terrible cyclists ...
So, all credit to Anglian Water, they were on the phone to me today explaining about their corporate culture, how they never put pressure on anybody to do anything atall unsafe and how they seek to identify training needs more than give HR more work with "black marks". The gut said how they record and analyse their drivers driving standard (e.g. speed vs speed limits, speed round roundabouts, etc.) and where they find somebody who exhibits habitual poor driving they will provide further training.
But apparently he explained how one challenge they do face is that they also use a lot of contractors who have their Anglian Water logo on their vans and so public cannot tell the difference. From the 1st two characters of the reg we identified it was one of their own vans.
But it also gets worse (for the employee) as it was on a Sat mid-morning and Anglian Water strictly ban personal use and whilst it was possible he was driving to a job (they do work 24/365), the day does make it more likely it was personal use which would also be another major black mark "caused by one of those @£$% cyclists".
So it's all on hold whilst I reflect and I'm probably going to let it pass, the risks being worse than the gain.
But I thought I'd comment that I was impressed that Anglian Water took the complaint seriously enough to call me, to explain their approach and to encourage me to provide full details (and it was a manager from his mobile phone and he was on a site at the time (not some call centre operative there to pacify Mr Angry)).
Ian