Cycling UK Forum

Just to clear up some confusion, the Sale of Goods Act was replaced by the Consumer Protection Act in 2015. This gives you the right to return the goods or have a refund if they are not fit for purpose. Your claim is definitely against the retailer, not the manufacturer. It is arguable that a bolt falling off on the first ride is a design fault and therefore the goods are not fit for purpose.

However, if the retailer disagrees and you can't persuade them otherwise, then your only course of action is to take them to the small claims court. This is relatively easy to do but you will have to pay a small fee upfront (£25 [online] if the light cost less than £300) which may exceed the cost of the light itself. You may be able to claim this back if you win the case. You can start the claim off by using Money Claim Online.

Freddie wrote:These people are impoverished, morally impoverished. Worse still is when educated people, who know better, don't set an example but instead treat petty thieves as perpetual children, somehow expecting them to reform their ways through osmosis. When there is no significant punishment, either through social ostracism or under the law, then why would people who commit these crimes ever care to change. There are legitimate excuses for it; everybody knows times were hard, my mother and educated, middle class people alike, says the thief to himself.

I think everybody would agree that stealing is morally wrong. But none of us are perfect (including, I'm sure, you), especially in adverse circumstances. But you seem determined to view the writer of the article only within your own rather authoritarian life-view. Sadly, life is grey and has few of the black and white certainties you seem to prefer.

Just taken my one year old wheel in to Spa after having had a second spoke break in three weeks. Dave the wheel builder was extremely helpful and suggested a rebuild. I left the wheel at lunchtime and got a text from Dave at the end of the day saying it was ready to collect. I went in the next day to find the wheel rebuilt with new spokes and a new 105 hub.....and no charge.

That's excellent customer service and a fantastic way of ensuring customer loyalty.