Search found 43 matches

by Kevin Mayne
3 Aug 2011, 5:02pm
Forum: Cycling UK Member Groups and Affiliates
Topic: poor service from CTC Membershio 'Fullfillment' section
Replies: 50
Views: 106164

Re: poor service from CTC Membershio 'Fullfillment' section

Thanks JT, that is the system. The 300 or so complaints logged by CTC will all come that way, I get involved in very few. (and thank goodness much less than I used to). I came from that sort of QA framework in business too. But members being able to express their concerns to me is the canary in the ...
by Kevin Mayne
3 Aug 2011, 7:41am
Forum: Cycling UK Member Groups and Affiliates
Topic: poor service from CTC Membershio 'Fullfillment' section
Replies: 50
Views: 106164

Re: poor service from CTC Membershio 'Fullfillment' section

Simon its easy to say you'll give up on processes, but behind the scenes they are working for you. You know full well that back in 2004/5 our complaints level was over 2000 per year, mostly caused by membership. we've been quite public about that, and about what we had to do at the time in terms of ...
by Kevin Mayne
1 Aug 2011, 8:57pm
Forum: Cycling UK Member Groups and Affiliates
Topic: poor service from CTC Membershio 'Fullfillment' section
Replies: 50
Views: 106164

Re: poor service from CTC Membershio 'Fullfillment' section

Here's a thought. CTC has a complaints system. If you don't like the answer you get from a staff member or contractor you escalate it to someone - that would be me. kevin.mayne@ctc.org.uk I'll go look at it, you're entitled to that as a member. Just give me some specific details so I can look up the...
by Kevin Mayne
12 Jul 2011, 3:47pm
Forum: Cycling UK Member Groups and Affiliates
Topic: Survey for Ride Leaders about non-member rides
Replies: 23
Views: 90639

Re: Survey for Ride Leaders about non-member rides

Just to clarify for Regulator and Gaz - last year at a similar time of year 770 people responded to a similar survey, including a higher proportion of member groups than to any previous survey in the 13 years since I have been involved with the club. The Council will of course consider the number of...
by Kevin Mayne
11 Jul 2011, 7:26am
Forum: CTC Charity Debate
Topic: The process, the CTC AGM, voting etc.
Replies: 137
Views: 34553

Re: The process, the CTC AGM, voting etc.

There will be an emailer in the next couple of days to all registered MG officials and volunteers.

These threads are just part of the process.

Regards

Kevin
by Kevin Mayne
10 Jul 2011, 5:01pm
Forum: CTC Charity Debate
Topic: The process, the CTC AGM, voting etc.
Replies: 137
Views: 34553

Re: Discussions here about ride participation

CTC Council is now beginning consultation about the motion to the AGM about who can ride with CTC Groups.

There are also some other consultations about member group policies.

Some threads to carry on the debate here have been created in the Member Groups section of the board.

Thanks
by Kevin Mayne
10 Jul 2011, 4:56pm
Forum: Cycling UK Member Groups and Affiliates
Topic: Survey for Ride Leaders about non-member rides
Replies: 23
Views: 90639

Survey for Ride Leaders about non-member rides

Member Group Consultations 2011 CTC Council has invited representatives of Member Groups to form a task group to look at current and future policies that relate to the running of our groups. To inform the work of those groups we are asking your opinion about some current topics. We have set up this...
by Kevin Mayne
10 Jul 2011, 4:53pm
Forum: Cycling UK Member Groups and Affiliates
Topic: Survey for Member Group Committees
Replies: 7
Views: 58823

Survey for Member Group Committees

Member Group Consultations 2011 CTC Council has invited representatives of Member Groups to form a task group to look at current and future policies that relate to the running of our groups. To inform the work of those groups we are asking your opinion about some current topics. We have set up a di...
by Kevin Mayne
10 Jul 2011, 4:44pm
Forum: Cycling UK Member Groups and Affiliates
Topic: Survey for all CTC Member Group officers
Replies: 0
Views: 11844

Survey for all CTC Member Group officers

Member Group Consultations 2011 CTC Council has invited representatives of Member Groups to form a task group to look at current and future policies that relate to the running of our groups. To inform the work of those groups we are asking your opinion about some current topics. The survey page and...
by Kevin Mayne
11 Apr 2011, 9:07am
Forum: Cycling UK Member Groups and Affiliates
Topic: What do do about members group refusing to follow nat policy
Replies: 83
Views: 133688

Re: What do do about members group refusing to follow nat po

I think this should be in the Member Groups section of the board so if it moves suddenly go look for it there, its not a matter of public policy or campaigning. Within the member groups section this is the sort of discussion we really welcome, because it is about using the collective experience of m...
by Kevin Mayne
7 Apr 2011, 3:06pm
Forum: CTC Charity Debate
Topic: AGM Date: Saturday 14th May 2011
Replies: 7
Views: 8105

Re: AGM Date: Saturday 14th May 2011

Re Errors in documents: It's got my name on it, I hold my hand up, the buck stops here. I apologise to those who have been confused just as I have apologised to the Council's Agenda Committee on whose behalf the documents were prepared. Frustrated, annoyed, apologetic - yes all of those, not least b...
by Kevin Mayne
5 Apr 2011, 2:50pm
Forum: CTC Charity Debate
Topic: Vote at discretion of proxy
Replies: 18
Views: 144541

Re: Vote at discretion of proxy

To explain Greg's point Karen, the CTC accounts in the magazine are the CTC "Group" accounts, with all the elements such as Holidays and Tours, the Charitable Trust etc consolidated. At the consolidated level transactions between group companies cancel each other out so are not visible. Th...
by Kevin Mayne
26 Jan 2011, 9:38am
Forum: CTC Charity Debate
Topic: CTC - a Fake Charity?
Replies: 24
Views: 144838

Re: CTC - a Fake Charity?

You will find an extensive set of materials on CTC campaigning as a charity here

http://www.ctc.org.uk/DesktopDefault.aspx?TabID=5366

Any further sugegstions of material you would like added are welcome

Kevin
by Kevin Mayne
10 Jan 2011, 4:39pm
Forum: CTC Charity Debate
Topic: Incorrect Ballot Papers
Replies: 86
Views: 161730

Re: Incorrect Ballot Papers

An update on the process and some general commentary on posts since I last posted. We are looking out for three main issues: Source data that was incorrect - something in the membership record. This poll is a very useful test of the data because it presents a one off chance to correspond with everyo...
by Kevin Mayne
13 Dec 2010, 2:51pm
Forum: CTC Charity Debate
Topic: Incorrect Ballot Papers
Replies: 86
Views: 161730

Re: Incorrect Ballot Papers

Yes the number includes people saying "not had ballot paper" or "not had magazine"

Kevin