Cycling UK Forum

squeaker wrote:

thirdcrank wrote:If you are referring to me - and I hope not, I know that I've contributed a lot to this thread and at some length and I know that it's not pleased everybody. Towards the start of the thread, I linked to the law on manslaughter and as I so often do on these police and court procedure threads, I tried to add something from my knowledge and experience, tempered with being a cyclist myself - with some experience of riding fixed.

An approach much appreciated by me and, I hope, others here.

+1

+1. Most likely the elderly man and his wife set the record straight with the mob after you left and the individuals concerned saw their mistake, but it might make you feel better if you got it off your chest by writing to the local rags and telling them what happened. Depending upon how serious it got at the time, you may also want to let the police know.

In the past I've either gone to the LBS or sourced the part from the internet myself. Last time I went to the LBS they wrote down the part number for me and told me it would be cheaper for me to trawl the internet myself!

Having the part number helps with finding an online shop that sells the part. Shimano techdocs or SRAM service webpages is a good starting point (assuming they are the manufacturer).

Elizabethsdad wrote:I am sure there is an advisory in the highway code for pedestrians on unlit roads at night to carry a torch so that they can see and be seen

It's been a while since I've looked at the Highway Code rules for pedestrians, and reading this thread made me wonder what it actually said:

Rule 3 - Help other road users to see you. Wear or carry something light-coloured, bright or fluorescent in poor daylight conditions. When it is dark, use reflective materials (eg armbands, sashes, waistcoats, jackets, footwear), which can be seen by drivers using headlights up to three times as far away as non-reflective materials.

Rule 5 - Organised walks. Large groups of people walking together should use a pavement if available; if one is not, they should keep to the left. Look-outs should be positioned at the front and back of the group, and they should wear fluorescent clothes in daylight and reflective clothes in the dark. At night, the look-out in front should show a white light and the one at the back a red light. People on the outside of large groups should also carry lights and wear reflective clothing.

So no requirement for a pedestrian to show a light in poor daylight conditions or when it is dark although hi viz gets a mention. I guess that if you were showing a good light then you could argue that was just as good if not better. Interesting that large groups on organised walks have to show a white light at the front and a red light at the back of the group. I wonder what standards the lights have to comply with? :-J

I'm sure bobc feels suitably ashamed about his scofflaw behaviour. Or maybe he just didn't test-ride it on the road?

Stress ye not; bobc's got it in hand:

bobc wrote:...Gear changer (& cables)and back brake will be sorted out in the fullness of time...

justint wrote:My front suspension the variable adjustment for soft/hard has stopped working, is this something I could fix or is it a professional job?

What's wrong with the suspension? Do you mean the rebound adjustment has no effect anymore or has the lockout stopped working? Or both?

Assuming your Giant Roam XR3 has a SR Suntour NEX 4610 V2 fork, this comes with either a mechanical (MLO) or hydraulic (HLO) lockout according to the 2011 Suntour fork website. At a quick glance I could only find exploded views of the fork on their website, no maintenance instructions of any use. A search for "SR Suntour nex rebound lock-out issues problems" on YouTube provides some instructions on how to fix lock-out issues for MLO and HLO forks.

You could take a look at the YouTube videos and see if they help. Feel free to change the search parameters if your bike has a different suspension fork. If you find the level of maintence in the videos daunting then it may be better to take the bike to a reputable LBS perhaps.

The only advice I can suggest is try contacting the groups that offer four-wheel downhill off-roading e.g. Rough Riderz UK and ask them where they got their four-wheel downhill rigs from.

Well done Alan for reporting this to TVP.

reohn2 wrote:

Bsteel wrote:

reohn2 wrote:When and if you puncture a Hyper you'll be able to remove and fit it with your bare hands,I've 10,000mile of comfort and easy pedalling on them 25% of that mileage off road,with one puncture.

Just for balance I reckon I've had about 8 punctures in a pair of Hypers in a shade less than 2,000 miles on a similar mix of on and off road. The majority being caused by small pieces of flint picked up on wet roads.

See my caveat about flinty areas of the country.
I reckon flint chips/flakes can be one of the worse puncture problems in the UK,small thin and very sharp and particularly after it's been raining when they're washed out onto the roadsides and can't be seen.
That said they can be just as much of problem for M+ users too if they don't check their tyres regularly,as like glass shards can go in deep if not checked for and dug out.
You have my sympathy.

I've ditched the Hypers after having several punctures on the summer commute/fun bike and reverted back to Randonneur Pros. My friends also speak highly of Gatorskins but they're too narrow for my tastes.

I'm running M+ on the winter commute bike. They don't suffer as much as the Hypers from punctures and to be fair the rolling resistance hasn't been that bad on my commute. They still a sod to fit, even with the help of Colin's video.

fastpedaller wrote:I, for one, hope that Practical Cycles GAIN trade from this thread - They deserve repeat trade as they clearly responded swiftly and dealt with the matter in a first class way!

+1, Absolutely. Well done Practical Cycles.

The Consumer Rights Act allows the consumer a "reasonable" amount of time to check that the goods are satisfactory (there's no concrete time given as "reasonable"; it means different things in different situations). The best advice is to check the item immediately and return it as soon as possible if there's a problem. The reverse burden of proof you’ve quoted applies where it may not have been obvious at delivery that the goods breach one of the rights, particularly in relation to the right that goods are of satisfactory quality i.e. in the first 6 months there is an assumption that the issue was present at the time of delivery – unless this is incompatible with the type of goods or how the rights are breached, or it is shown that the goods did comply with the rights at delivery. However if the consumer doesn’t exercise their right to check the goods within a reasonable time of delivery then I don’t think they can rely upon the reverse burden of proof to help.

It’s good to hear the seller is a reputable retailer that provides decent service, and whether or not the OP refrains from posting negative comments that can affect their claim is entirely their business. However suggesting the advice that they may want to do so and give the seller a chance to resolve the issue first is not censorship, and you don’t know the meaning of the word if you think so.

The Consumer Rights Act requires the consumer to prove that the goods were missing at the time of delivery. Normally this isn’t a problem; the requirement can be met simply by making a thorough check at the time of delivery or soon thereafter (presumably this is why the seller’s TCs quite sensibly advise checking within 48 hours). Unfortunately it took the OP almost three months to make the discovery and this is the problem here. It’s not clear to me that making the discovery now is sufficient on its own to claim that the item was missing at the time of delivery 3 months ago … but I am happy to be proven wrong!

Hopefully, if the remaining bag hasn’t been used and the OP still has the original packaging, then the seller will take the OP’s word for it. Or the seller can check their paperwork and confirm they have an extra bag back in the store room. If the OP and the seller disagrees, and the OP can’t get satisfaction via her credit card provider (the CC provider does not have to accept any liability under Section 75 if the OP cannot produce sufficient evidence), then it will ultimately be for a court to decide.

As an aside it probably doesn’t help that the OP has posted on the internet that they had originally opened the box at the time of delivery to check the order and confirmed that it contained what the label said it did (obviously they didn't do a very good job). This and making negative comments about the seller doesn’t help the OP’s case. I’d suggest deleting this thread before it gets cached.

OP, there is a phone number at the bottom of the Practical Cycles home webpage (01253 739680). However there’s a note alongside it which says “email will get the quickest response” so you will probably be better off waiting for a response to your email. (Plus there may not be anyone around to pick up the phone on a Sunday perhaps.)

The seller may well be willing to help above and beyond what the bottom line in their TCs say but such goodwill could be affected if you don't give them a chance to resolve the issue first before posting any negative comments about them on the internet. I know this is all a big disappointment but be patient for now and wait for the seller to respond to your email. Refrain from making disparaging remarks about the seller until you've heard from them.

Also I'd advise against using the bike and remaining bag until you’ve heard from Practical Cycles. Being able to show them pictures of freshly opened packaging and an unused bag lends weight to your story that you’ve only just found the mistake in the order. If you’ve any other evidence e.g. pictures of the bike being built over a period of time then that might also help.

With a bit of luck it may turn out to be the case that the seller has found extra, unaccounted-for bag in their store room during stocktaking, and they’ve been waiting for a customer to contact them. Fingers crossed!

Having flexible working hours and a shortish 7~8 mile commute means I don't usually have to worry too much about time or distance, and allows me to vary the commute to make it more interesting. However there are days when I need to be at work, or arrive home for a given time so total time (riding+shower) is sometimes a consideration, although I've commuted enough times now to know when to leave the house to be showered and ready for work on time without having to think too much about it.