Checking axlesChecking quick release axles for loose buttons is relatively straight forward.
There are about 4,000 Y-Frames out there, this problem was specific to about 100 trailers, of which about 90 are accounted for.
1) Remove the axles from the trailer.
2) Hold the axle in one hand and with your finger press on the central pin at the ball end as hard as possible.
3) With your other hand try and twist the chrome cap anticlockwise.
If the cap is tight you should be able to feel the central pin twisting on your finger, if it is not then it will unscrew.
For a more reliable check you can depress the quick release button slightly, and pinch the protruding pin with a pair of plyers, this makes it clearer whether the push button is turning.
If you are in any doubt you can post the axles to me to check.
Braz
For reference I immediately offered to courier Micks trailer to me so I could fix it, for no charge. I am sending the spare axles and loctite down again for no charge. If Mick had got hold of me when the axles first came of I would have got spares to him the next day so he could continue his tour.
I am charging Mick for the new hitch design because it costs me money to manufacture them. Unless I charge for these I would quickly bankrupt myself and then be unable to offer anyone this improved hitch or anything else.
My customer service has been atrocious in the past, but in general I am a lot better at dealing quickly with peoples problems, and making sure there are less problems in the first place. I am slower than I would like, but that is simply because I have too much to do, and don't earn enough money for staff.
Fundamentally the Y-Frame and the Bob Yak are good at different things. The Yak is good off road, while the Y-Frame (or any two wheel trailer) is much more efficient on road and much better with heavy loads. If people are put of my trailers because of me I would rather they got a Radical Cyclone, or Burley flatbed. On road two wheel trailers are about 5% faster than panniers or a monowheel trailer carrying identical loads.
If I had been in Mick's situation I would have been livid. Fundamentally I am trying to sell things I would want to own, that I fall short of this is simply a measure of my limits.
Regards
Nick
http://www.Simple-City.comhttp://www.paper-bicycle.comhttp://www.CarryFreedom.comSimple City, High Clunch Farm, Stewarton, Ayrshire, KA3 5JT, UK.