Grldtnr wrote: ↑30 Sep 2023, 1:07pm
I will try , I did write to Therma rest, but no reply, I similarly expect the same by 'phone.
The Thermarest was a run-out ,end of line product.
If you know who I ought to contact I'd be very grateful , the mat was the most comfortable, and I didn't slip off it as happens with others I have used.
It must be all of 3 years or more since I bought it, I no longer will have the receipt.
Gerald.
The customer support contact info for Thermarest is here:
https://support.cascadedesigns.com/s/?_ ... 1696077368 My experience of using them was the same as @Galactic , i.e. they were very friendly and sent me the repair kit I was after, free of charge, without checking for proof of purchase or warranty dates etc.
Regarding the leak on your NeoAir: I'd search for it by pumping it up and testing it in a bath or other large container filled with water. You don't need to get the whole thing submerged - just do it in sections, and weight it down so you can get your hands out and leave the water to go completely still, so you'll notice any tiny stream of bubbles. If it's really your valve that's leaking, that should be easy to spot. (The soapy water trick doesn't always cut the mustard - especially when you're looking for a tiny leak, which will produce tiny bubbles that coagulate into a little patch of foam which is hard to distinguish from the general soap suds the thing ends up covered with.)
I was an early adopter of NeoAir, and am still using the same one after several years, inflating it by mouth. I did have one puncture, and found the repair patches weren't usable as they'd all stuck together, but that's where their excellent customer service came in.
(And regarding health issues when inflating things by mouth - there's a small risk of a really serious lung infection if you inhale air that's been growing nasties, which was highlighted a few years ago by some poor guy on a diving forum who ended up dying as a result. (
https://www.undercurrent.org/UCnow/dive ... 01106.html) However, it was reported that this sort of reaction is very rare, and I always inhale through my nose and then blow through the valve with my mouth - you should be able to do this without inhaling any nasties.)
One other comment: if you ever see the orange 'Crivit' sleeping mats in Lidl, buy them. They're incredibly cheap, but do a great job and are built like a tank compared to the NeoAir. I now use a Crivit and the NeoAir stacked on top of each other in a sleeping bag liner. This makes for a supremely comfortable sleeping system which packs down tiny for transport.