Cycling UK Forum

I haven't driven a car in nearly 25 years, I cycle (or use trains when needed).

this? http://www.evanscycles.com/products/dat ... m-ec011452

I too bought a Galaxy from Spa and got a phonecall offering to correct the badly finished brake mounts. They gave me the option of finding somewhere local to do they work and they would pay or taking the bike back to them and they would do the work.
As I had a few days off work I arranged with them for me to take the bike to Harrogate, figuring they were doing the work off their own back and assumed they would rather do the work in house rather than pay somebody else.
I spent the best part of a morning getting there, a bit of a ride then 2 trains but what the hell it was a day out. When I did get there I was given about as much welcome as a fart in a space suit. Somebody who looked like a low rent Wayne Hemmingway pulled his face, muttered something about wasting his day doing the work and begrudgingly took my bike into the back of the shop and told me to come back in a few hours.
I went in to Hrrogate and had a walk round as I had never been there before, grabbed a bit of lunch and generally wasted a few hours before returning to Spa.
When I got to the shop Wayne Hemmingway lookalike stuck his head around from the workshop and said theres your bike go have a ride and make sure its ok. I didnt need to ride the bike to see it wasnt ok, The brake levers when pulled went all the way back to the handlebars barely working the brakes. I said to him the brakes arent right, he grunted and took the bike into the worksop and came out a minute later and said i have adjusted the brakes thats as good as they are going to be.
The brakes now worked but nowhere near as good as they were before I took the bike back. I told him this and he replied they are [inappropriate word removed] brake levers dont blame us.
It was obvious I wasnt going to get any joy out of him so I took the bike thinking no problem I will set them up myself when I get back home. As I started to ride back to Harrogate it started to rain a little so I stopped to get a jacket out of a pannier and thats when I noticed a fresh scratch on the top tube, so fresh the paint which had been scraped was still attached. Bugger my first scratch and I didnt get the pleasure of doing it. I continued riding back to Harrogate and noticed the back brake getting continually worse, on inspection the cable clamp wasnt tight and the cable was pulling through as I used the brake.
Once I eventually got home and set the brakes up myself they were much improved over what they had been before I took the bike to Spa but the way I was spoken too and treated in the shop left a lot to be desired. On reflection maybe I shouldnt have tried showing a bit of customer loyalty by spending an entire day getting there and back at my expense. It would have been a lot easier to drop the bike at the nearest Evans and let them do the work at Spa's expense.

Tweeks seem to have one http://www.tweekscycles.com/Product.do? ... wwodhUoAgw