Cycling UK Forum

Some really good advice here. Thanks everyone.

The bike I've ordered was Sensa Trentino SL 105 it was not cheap nor super expensive, it was on sale for £725.00. It was clearly stated that bike is new, so I've decided to send it back. I will agree with some that in a week or 2 tyres will look that way anyway and the scratch is not massive but it's more how they dealt with that issue rather than anything else.

I've already ordered Orro PYRO, full carbon, 105 from Chain Reaction Cycles which was only £50 more with free one day delivery. Looks to me like much better deal! This time I mentioned in the order to not build the bike and send it in parts if possible. Fingers crossed it arrives fine. I would love to make some use of that fantastic weather we are going to have this weekend.

Thanks for reply. I was unsure if I am not too picky. The bike was discounted but advertised as brand new so I asked them if they can offer any discount however was told in quite a rude way to either accept the scratch and tyres or send it back if I don’t like it. Not sure what to do really, it’s a small scratch, but it feels really bad the way they dealt with it so may return it back.

Hi everyone,

I just bought my very first road bike. I bought it from Merlin Cycles and it arrived today. I opened the box and found tyres to look a little bit worn. There is also a little scratch on the frame. I have complained to Merlin Cycles and got that response:

Hello,
Thank you for your email.
We do like to maintain high safety standards, which means that some of our bikes are test ridden by the mechanic after being built.
Many Thanks

I have uploaded a video of how those tyres look here https://youtu.be/y8R7hv0gHaE

Could someone tell me please if this is an acceptable state of tyres for the brand new bike? I am not sure if they are genuine or just trying to get rid of me? Also what should I do about the scratch? It's not massive but the bike should be brand new and it's annoying that there is a scratch. There can more though as I didn't not event take it out of the box yet.