Search found 1197 matches

by Paul Smith SRCC
28 Mar 2007, 1:38pm
Forum: Does anyone know … ?
Topic: LEJOG in May
Replies: 3
Views: 1002

Re: LEJOG in May

As Mick found when we rode Lejog in 2001 we found that we passed a few each day until we crossed the Severn Bridge, after which time I never passed anyone more than once!

A great tour though, 3 weeks will allow time for sight seeing as well

Paul Smith
www.bikeplus.co.uk

Rachel35 wrote:I'm doing LEJOG from the end of April in a leisurely (?) 3 weeks, with the comfort of hostels/b&bs.

Utterly failed to persuade friends to join me, and now slightly balking at the idea of 3 weeks' solitude.

Does anyone want to join me? Unfortunately the timing's out with Dafyd otherwise I'd love to hook up! I leave Penzance on 28th April.

Also, can any seasoned E2E'ers out there tell me the likelihood of meeting fellow cyclists along the way?

Thanks
Rachel
by Paul Smith SRCC
27 Mar 2007, 9:33am
Forum: Cycling Goods & Services - Your Reviews
Topic: On Line Stores
Replies: 48
Views: 18048

Most good bike shops will only stock products that we as retailers will get good after sales service from ourselves, just as important most will only use suppliers/distributors who handle their after sales efficiently.

There is no such thing as the perfect product, when a customer returns an item I expect our supplier to consider it fairly and efficiently (bearing in mind that occasionally items are returned that are not actually faulty), if they don't we simply don't stock either the item or use that supplier.

On the plus side if you only stock quality products then the percentage of returns these days is I am relieved to say is extremely low

Paul Smith
www.bikeplus.co.uk


Paul Power wrote:Tc,

Clearly if a retailer is selling goods that are substandard and not fit for the purpose, then they would obvoiusly fall foul of the sale of goods act.

Warranties issued by manufacturers are not covered by retailers. They are covered by Manufacturers.

As I said previously, most good retailers will have no problem in acting for their customers in the event of a warranty claim, however, they can legally direct you to the manufacturer.

When I purchased a camera from Tescos and it didn't work, I was directed by the sales staff to take the return the camera to Fuji, who manufactuered it.

When I insisted on speaking to the manager, she told me the same thing.

When I phoned Tesco's head office, they hung up on me.

When I wrote to Tescos, they ignored my correspondence.

When I phoned my local Trading Standards and spent most of my morning waiting in an automated telephone queue, they told me what I already knew, which was that the warranty was a manufacturer's one and not the responsiblity of the retailer.

Whilst you could argue that the camera wasn't fit for the purpose it was sold for etc, ie, sale of goods act coverage, Tescos would argue that they bought the item from a reputable manufacturer/source etc and the item came with a BSP standard so therefore they had taken all necessary precautions prior to selling the product.

The fact is, there is no legal duty on the retailer to handle your warranty claim, which is why those online discount shops get away ignoring your correspondence when there's a problem

A reputable business, online or High street will see it as good business practice to look after their customers.

Retailers such as Tescos, clearly don't feel the commercial need to look after their customers in the same way as we do.




Paul
www.PaulPower.co.uk
by Paul Smith SRCC
26 Mar 2007, 10:50am
Forum: Cycling Goods & Services - Your Reviews
Topic: Specialized Concept Store
Replies: 5
Views: 5432

The 'Specialized' Concept stores will not appeal to everyone, they are designed to provide a different shopping experience to a local bike shop, especially interms of shop design and layout.

I expect that many of the concept stores will be additional shops, where a traditional LBS will open a new shop entirely, possibly with the intention of attracting a different type of customer, perhaps a customer that may have not considered cycling before.

Although not owned by 'Specialized' the store will carry all their range, they of course will help the owner with design and store fitting. One plus point that should be applauded is that 'Specialized' appear to be insistent that the staff employed are well trained (which 'Specialized' will also be involved in), as to many customers of course the shop will be a 'Specialized' shop, so 'Specialized' will not want poor customer service reflecting badly on them.

Now from whatever way you look at it well trained staff are a good thing. The customer will get the correct advice, the store owner will hopefully get repeat custom, the staff will then hopefully become a valuable asset to the owner and the owner will hopefully look after this valuable asset; so often a problem in cycle retail.

By this I mean that in many cases a LBS with low profits will only employ cheap staff, which is not often condusive to attracting quality staff, the customer may then get poor advice, the owner will lose the custom, the owner may have less incentive to look after the employee, so every one loses :(

Paul Smith
www.bikeplus.co.uk
by Paul Smith SRCC
15 Mar 2007, 2:42pm
Forum: Bikes & Bits – Technical section
Topic: Bar bag or similar with auxillary brake levers
Replies: 2
Views: 843

Re: Bar bag or similar with auxillary brake levers

Bar bag extenders to the extsisting brackets are available for most of the popular bar bags

Klick Fix as used by many manufacturers including Carradice: Image

Ortlieb: Image

Paul Smith
www.bikeplus.co.uk

Andy1966 wrote:When I specified my new tourer, I decided that auxillary brake levers on the tops of drop bars would be a good idea. However, I now find that attaching a bar bag is virtually impossible as the levers are in the way. All I really want is a place to have my camera handy while still on the bike with no faffing behind me in panniers or rack bag. Frame space is taken up with bottle holders otherwise I could use a frame bag. Any ideas?
by Paul Smith SRCC
15 Mar 2007, 2:01pm
Forum: Bikes & Bits – Technical section
Topic: Schwalbe Marathon or Marathon Plus tyres ?
Replies: 42
Views: 11829

The standard Marathon Kevlar are a nearer comparison to the Continental Travel Contact tyres than the Marathon Plus

Paul Smith
www.bikeplus.co.uk

cycletourist wrote:Thanks for all the info. Im still undecided between these, and a pair of Continental Travel Contact tyres (run these on my mtb and they are great, raised slick area in middle, and smaller nobbles on outside) - these seem to roll very well, and I run them at 75psi.

Noticed www.bikeplus.co.uk are doing a pair of these at a very reasonable £30, so, cant decide !
by Paul Smith SRCC
15 Mar 2007, 9:22am
Forum: Bikes & Bits – Technical section
Topic: Schwalbe Marathon or Marathon Plus tyres ?
Replies: 42
Views: 11829

Re: Schwalbe Marathon or Marathon Plus tyres ?

Standard Schwalbe Marathon Kevlar tyres are also very puncture resistant, so if you do want something that is lighter than the Marathon Plus then they are still worth considering.

Regarding the problems fitting the Marathon Plus, the feedback we have received highlights this problem more in the narrower 700c sizes, normally only the 700 x 28c and 25c and not the larger 700c x 32/35/38c or the ATB size you are using. For anyone having trouble fitting then there was a useful tip in the CTC members magazine 'Cycle', see this link : Schwalbe Marathon Plus tyre fitting

Paul Smith
www.bikeplus.co.uk

cycletourist wrote:Im looking at getting some new tyres for my 26" wheel tourer, and wondered what peoples experiences of these are - are the Marathon Plus much slower ? Im also using the bike for regular commuting, so the idea of good puncture resistance is appealing (after Ive managed to fit the Marathon Plus - have heard they are particularly awkward). Im looking for 1.75 width, so any other options ?
by Paul Smith SRCC
13 Mar 2007, 5:34pm
Forum: Bikes & Bits – Technical section
Topic: Chain length
Replies: 18
Views: 4175

In which case if the chain was rubbing slightly as you suggest then infact that is slightly longer than my method decribes in my intial post, as I would have shortened it until it doesn't.

In conclusion all three will work OK, my method is simply the longest I would recommend.

Paul Smith
www.bikeplus.co.uk


DaveP wrote:
The Paul Smith Technique does call for a judgement to be made but it wasn't one to agonise over! I checked that the chain was correctly seated on the teeth and drew the ends together on the chaiwheel.The derailleur just started to tension when the length would have been 109 links. This would have been without any spring tension on the chain.
Its hard to be certain with the bike upside down, (yeah, yeah oldfashioned, I know!) but it did appear that in this extreme condition the chain could have been rubbing against itself as the bottom run passed the top jockey wheel on its way forwards. To cut a long story short, rejoining at 106 links seemed just right to avert this situation.

106 links it is then - Oh! it just so happens... :lol:

I've found this thread quite educational and reassuring. Thanks!
by Paul Smith SRCC
13 Mar 2007, 10:13am
Forum: Bikes & Bits – Technical section
Topic: Chain length
Replies: 18
Views: 4175

I would be perfectly happy to run mine like that, in part as I am more likely to shift into the the slightly extreme gearing in the larger ring and sprockets, especially if I am in a group and struggling to keep up (never happens of course :wink: ), the extra chain length helping in that respect.

Although just to be on the safe side I recommended that using the method I described the mech should just take up the slack in smallest/smallest, especially to novices who often use the gears they shouldn't. The majority of my customers fall into the 'novices' catergory, many of who I take out on bike rides and although I do go through in some detail what gears they should and shouldn't use...... :roll: :lol:.....I took my girlfriend out for two hours Sunday, sure enough "my bike is wrong, it's making a noise"; they always say that!

Paul Smith
www.bikeplus.co.uk

[quote="CJ"]
Someone asked what happens if the chain runs slack, i.e. droops toward the road, in little and little. Not much - provided you don't intend to use little and little very much. And even if you do, the worst that's likely is an annoying noise and a bit of unusual wear as it rubs on the outside of the cage of the rear mech.

quote]
by Paul Smith SRCC
13 Mar 2007, 9:15am
Forum: Does anyone know … ?
Topic: What shoes?
Replies: 22
Views: 5156

I have ordered them and added them to our web site already, they will also be in our CTC advert, delivery expected end of this month, I will change site to state 'now instock' as and when they arrive; don't be suprised if they are late though.

Paul Smith
www.bikeplus.co.uk

Graham wrote:Paul - Any news on those Exustar shoes yet ?? Will your shop be stocking them ?

Thanks Graham
by Paul Smith SRCC
12 Mar 2007, 5:54pm
Forum: Bikes & Bits – Technical section
Topic: Ortlieb Panniers- Bike Packer or Back roller, classic.
Replies: 11
Views: 3826

An accurate conclusion IMO, although interesting to note that the Ortlieb'Roll Top' closure out sell'lid type' by 8/1.

I believe this is in part due to the fact that those who want the more the traditional styled lid type closure will often go for more traditionaly made panniers like Carradice Super C, if you want to know what I use then it is Carradice, they are 20 years old and still going strong. They are made of the tried and tested material 'Cotton Duck', the material itself is waterproof but the seams are not taped, so technically they can not advertise it as a waterproof pannier, 'Cotton Duck' is also about as durable as I have seen.

In practice however the material expands when wet closing the seams, I recall touring in the Picos De Europa one summer and carrying four litres of water in 2x 2ltr plastic bottles, one of which split emptying the entire 2lts into the pannier, which held the water like a bucket. I am not saying they are better than Ortlieb , both companies make a superb product, they are just different that's all, I doubt we will see many who have anything negative to say about either and rightly so.

In all cases I would recommend carying contents in a heavy duty carrier bag, moisturee is in the air after all, plus you can poull the entire contents out when you arrive at the destination easier.

Paul_Smith
www.bikeplus.co.uk


CJ wrote:Well I'm going to confuse the issue by telling why, having used and still owning both, I prefer and use more often the Packer style, which does also have a carrying handstrap by the way.

I never used the shoulder strap but found the Rollers take longer to put stuff in and out of (during which rain falls on the contents), and lacked the facility to just stuff something under the hood. This is particularly useful when the "something" is a wet or dirty rolled-up jacket that you want to keep separate from dry and clean pannier contents. I also found that the Packer's drawstring top and hood tensioning straps work better to restrain a partial load when the pannier is half-empty.
by Paul Smith SRCC
12 Mar 2007, 5:05pm
Forum: Does anyone know … ?
Topic: Information Please on Hawk Cycles
Replies: 5
Views: 2493

I can see you train of thought as Cycle King are based in Essex, as are Sterlinghouse , although so are Universal Cycles

Paul Smith
www.bikeplus.co.uk


robgul wrote:From what I have seen - if Sterling House had a shop - then Hawk would be it ... very much the £59.99 full susser with free woolly hat market.

Rob
by Paul Smith SRCC
12 Mar 2007, 11:17am
Forum: Does anyone know … ?
Topic: What shoes?
Replies: 22
Views: 5156

Re: Cycling shoes for wide feet

Some of the ATB shoes are worth considering as many have a protected toe box for, which from you point of view can also mean more space.

I use these Specialized Sport MTB Shoe for touring (see Corsica write up below):

Image

Paul Smith
www.bikeplus.co.uk

Ian Manders wrote:Hello

I have wide feet and it's really difficult to find cycling shoes that fit without pinching my big toe. I prefer shoes that work with clipless pedals.

Has anyone any suggestions? Is there anyone who would make me some shoes to fit?

Ian
by Paul Smith SRCC
12 Mar 2007, 9:26am
Forum: Bikes & Bits – Technical section
Topic: Chain length
Replies: 18
Views: 4175

It would be interesting to see if the chain lengths end up being different using each of the three methods that Chris Juden, Sheldon Brown and myself have described.

As to DaveP comment regarding "the chain must have some tension in it to stay under control" using the method I describe, that is indeed one reason that I use the smallest ring/sprocket, to make sure that even in that combination there is enough chain tension for the mech to not wrap around on itself.

I can understand DaveP's concern though, for I dare say that of the three my methods described, if different at all, the method I suggest would probably result in the chain being the longest.

Paul Smith
www.bikeplus.co.uk


DaveP wrote:Third crank
Sorry for not expressing myself clearly. I was very tired last night!
It would indeed be a question of mech capacity if I was to set my chain length by the Sheldon Brown method.
By contrast I was actually thinking about the recommendation made by Paul Smith somewhat earlier. Leaving in an extra link or so would seem to have some advantages, especially when so many modern chains are unsuitable for rejoining. However common sense suggests that this should not be overdone, the chain must have some tension in it to stay under control, and that's what I was asking about.

Perhaps I should just use the SB method :lol:
by Paul Smith SRCC
10 Mar 2007, 9:39am
Forum: Touring & Expedition
Topic: Panniers For LEJOG
Replies: 11
Views: 4648

thirdcrank wrote:
"I even found that the flexible connector on a bike pump would replace the handle on a Gillette razor.


Brilliant; I love trivia like that :lol: :lol: ; worthy of a 'cross toast' at the club dinner and dance as well in my opinion; at least back in the days when my club was big enough to have a club dinner and dance that is :cry:

Paul Smith
www.bikeplus.co.uk

thirdcrank wrote:
Paul Smith SRCC wrote:You will be surprised just how you can reduce the packing size,


I'll second that. If you try to take the kitchen sink, you will be thinking of ditching half the surplus on your first bad day. In the days before disposable razors, I even found that the flexible connector on a bike pump would replace the handle on a Gillette razor. Prune ruthlessly then leave out most of what's left. Just take one of anything that can sensibly be shared between you. You are not going to Ulan Bator.
by Paul Smith SRCC
10 Mar 2007, 9:24am
Forum: Touring & Expedition
Topic: Panniers For LEJOG
Replies: 11
Views: 4648

I have to say I seldom chat to any one on a cycle tour using one who dislikes them, although interesting to note that they are normally riders who drink far more than I do, they generally have a Camelbak as well as two bottles.

Being a person who suffers with a bad back I believe some of my reluctance is that I fear carrying something like this would aggravate it, not so much because of the weight but because of a sweaty back, even though they are designed to hold the bulk of the bag away from the rider, it is simply from a personal point of view given the choice I would rather not carry anything at all on my back.

I am not saying they are not a good product, far from it, purely a personal choice and nothing else.

Paul Smith
www.bikeplus.co.uk



vernon wrote:
Paul Smith SRCC wrote:Seconded, when posiible always make the bike do the hard work, like carrying your luggage.

A rucksack will will also be quite warm on your back as well, I know some swear by the small rucksacks that are designed primarliy to carry a hydration system (like Camelbak)Image although personally on a tour like that you should be able to carry enough in two water bottles to last long enough between refreshment stops

Paul Smith
www.bikeplus.co.uk

horizon wrote:simon: ditch the rucksack! .[/b][/color]


The Camelback Mule is a wonderful creation. I used one on all of my cycle camping trips. Although some folk copw withnone or two bottles in cages on their bikes, I found the Camelback Mules to be a godsend in warmer weather when my fluid intake could be as high as a litre per hour.