Brucey wrote:at one time I heard little other than positive reports about Trek's frame warranty but more recently it has been more this kind of thing;
http://forums.roadbikereview.com/general-cycling-discussion/trek-domane-frame-crack-voids-warranty-abnormal-riding-308696.html
-where both the trek dealer and the trek agent thought it would be a no-brainer, but the warranty dept disagreed and left everyone in the poop.
There is plenty of this kind of talk out there. Not all of it will be accurate or truthful but then again there is perhaps no smoke etc....
Maybe it varies with territory, too, but I've recently heard of several cases where they refuse the warranty but 'offer a discounted frame as a gesture of goodwill' or somesuch. The 'discounted price' is such that it means Trek are usually still making a healthy profit on the sale of the frame, and the customer is still saddled with the bill for building and stripping the bike etc.
cheers
That's in the US though isn't it. Here it's the claim would be against the supplying dealer as that's who the contract is with, not the manufacturer. The UK method seems a lot simpler and better. If Fred Smith cycles sells you a duff bike then it's up to Fred Smith to put it right.