Ergotec Customer Service

General cycling advice ( NOT technical ! )
Witterings
Posts: 330
Joined: 8 Jun 2018, 10:17am

Ergotec Customer Service

Postby Witterings » 3 Sep 2019, 8:43am

Has anyone had any experience with Ergotec Customer Service ???

I've sent them to 2 e-mails about trying to get a replacement bolt for a Futura Seat post where the Allen key head's stripped and they've totally ignored both of them .... I've been using the kontakt@ergotec.de address on their site.

There is a different section with a form for warranty claims but with the customer ID and other information they ask for it looks like it's intended for their re-sellers rather than for Joe Public.

Would have thought a German company their customer service would be excellent.
Last edited by Witterings on 3 Sep 2019, 12:24pm, edited 1 time in total.

reohn2
Posts: 35555
Joined: 26 Jun 2009, 8:21pm

Re: Ergotec Customer Service

Postby reohn2 » 3 Sep 2019, 8:52am

Saddle or seatpost?
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I cycle therefore I am.

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iow
Posts: 399
Joined: 27 Jul 2010, 11:01am
Location: isle of wight

Re: Ergotec Customer Service

Postby iow » 3 Sep 2019, 9:12am

No experience, but they're probably gearing up for Eurobike at the moment.
Their contact form may be more reliable as there is little risk of your enquiry going to the spam folder.
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Witterings
Posts: 330
Joined: 8 Jun 2018, 10:17am

Re: Ergotec Customer Service

Postby Witterings » 3 Sep 2019, 12:30pm

reohn2 wrote:Saddle or seatpost?


Thank you ... I did mean seat post so have changed it

iow wrote:No experience, but they're probably gearing up for Eurobike at the moment.
Their contact form may be more reliable as there is little risk of your enquiry going to the spam folder.


I'll give that a try and see if I get a better response, I didn't initially as you can't send attachments and the 1st e-mail was over 2 weeks ago now.

Like the pic of your Labrador ... we've looked after Canine Partners dogs at weekends for nearly 3 years, the one we were currently fostering was expelled and it became official yesterday that we'll be keeping her :D

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iow
Posts: 399
Joined: 27 Jul 2010, 11:01am
Location: isle of wight

Re: Ergotec Customer Service

Postby iow » 3 Sep 2019, 3:35pm

Witterings wrote:
Like the pic of your Labrador ... we've looked after Canine Partners dogs at weekends for nearly 3 years, the one we were currently fostering was expelled and it became official yesterday that we'll be keeping her :D


:D :D
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MarcusT
Posts: 259
Joined: 31 Jan 2017, 10:33am

Re: Ergotec Customer Service

Postby MarcusT » 4 Sep 2019, 5:22am

Witterings wrote:Has anyone had any experience with Ergotec Customer Service ???

Would have thought a German company their customer service would be excellent.

Germany: Good for quality, not so good customer service
I wish it were simple as riding a bike