Santander bike not docked properly and missing

General cycling advice ( NOT technical ! )
Ele_piermy
Posts: 1
Joined: 11 Sep 2019, 1:41pm

Santander bike not docked properly and missing

Postby Ele_piermy » 11 Sep 2019, 1:51pm

Last week i had family over and we decided to hire the Santander bikes.
We got 4 bikes and returned them 50 minutes later.
Yesterday i was checking my bank account and i realized that i was charged 94 pound.
I called Transport of London straight away and they said one of the bike was not returned at all and that i will continue to pay up to 300 pound unless they find it.
It is silly to say that when we returned the bike they were docked properly, or at least we thought they were (we heard the sound and we tried to pull them back).
I called Transport of London again today and they said they did not found the bike yet and that the investigation can take up to 10 days, until then i will be charged the whole fine.
The only explanation possible to me is that someone stole the bike after it was found unlocked.
Has anybody had the same experience? I just can't believe how unlucky i was.