Re: Frame damaged on first ride
Posted: 10 Oct 2020, 8:58am
Ribble only give you a 2year warranty on their frames now, it used to be 6years. Mine lasted 7yrs!
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Syd wrote:Morzedec wrote:Simples: don't buy a bike online.
Go to a bike shop instead.
I’ve bought a number of bikes from bike shops and, will only one exception (the one with Di2), have had to tweak gears on every one though only 1 has involved having to adjust end stops.
Jd843 wrote:Update: it’s taken a month, but I finally got a refund
Now I just need a new bike...
philvantwo wrote:A month for a refund? That's poor customer service!
But then again, they were quite apologetic in their emails, so maybe the inspection is just standard procedure even if the pictures show exactly what the problem is.