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Trek authorized shop in Scotland who can order part from Trek US?

Posted: 16 Oct 2020, 8:08am
by Morisako
Hi.

I'm looking for shop in Scotland who is Authorized Trek distributor and can order part from US Trek. Just part, no service, no check, no look - just part :)
No, dont tell me Tiso/Alpine Bike - I ask them for help and they want to book my cycle and charge me £35-45 just for "looking" even when I told them what is broken - rocker is damaged (cracked pivot) and I just want to order part. Shop "X" is busy and service only cycles bought in shop. So "no customers from outside".
I think I wrote to almost all shops recommended by Trek website. From most I don't get any response, Tiso/Alpine Bike - respond only: contact local shop. That one "X" mentioned above respond with polite way and apologize for situation, so I don't put his name here.

But do anyone know any shop who can help? I have part number, I know that two of those parts are at Trek Wisconsin warehouse (community manager from Trek was brilliant in way how he helped - bravo for Mitch!! :D ) Just need someone who can deal with Trek US.

Thank you for help.

Re: Trek authorized shop in Scotland who can order part from Trek US?

Posted: 16 Oct 2020, 8:53am
by Bikes`n`guns
Criterium Cycles.

Speak to Paul.

Re: Trek authorized shop in Scotland who can order part from Trek US?

Posted: 16 Oct 2020, 8:56am
by Paulatic
Postal service? you can shop outwith Scotland This Place might help

Re: Trek authorized shop in Scotland who can order part from Trek US?

Posted: 16 Oct 2020, 9:59am
by Morisako
Paulatic wrote:Postal service? you can shop outwith Scotland This Place might help


Almost fit ;) - Compatible with 2019 Remedy 27.5 - But I have Remedy 2014-2016 and 29. :( But I will search in this shop, maybe they have something.

Re: Trek authorized shop in Scotland who can order part from Trek US?

Posted: 16 Oct 2020, 10:01am
by Jdsk
Have you asked Trek if they have a UK agent?

Jonathan

Re: Trek authorized shop in Scotland who can order part from Trek US?

Posted: 16 Oct 2020, 11:22am
by Morisako
Jdsk wrote:Have you asked Trek if they have a UK agent?

Jonathan


Trek GB on website have section for "Chat online with a Trek expert" but is dead link. I dont see any way to access to this option.
I used "Call your local retailer" And from there I took list of shops. For now two respond and I mention about them here :)

Re: Trek authorized shop in Scotland who can order part from Trek US?

Posted: 16 Oct 2020, 2:24pm
by Eyebrox
Call Neil at Fastrider (Trek dealer) on 07905 781072.

Re: Trek authorized shop in Scotland who can order part from Trek US?

Posted: 16 Oct 2020, 3:59pm
by Morisako
Eyebrox wrote:Call Neil at Fastrider (Trek dealer) on 07905 781072.


Send them mail at 14.10, till now no respond. I will call them at Monday. Thx for info.

Re: Trek authorized shop in Scotland who can order part from Trek US?

Posted: 16 Oct 2020, 7:50pm
by irc
Paulatic wrote:Postal service? you can shop outwith Scotland This Place might help


Not always. I was wanting a Specialized saddle. Not on sale in UK. Specialized wouldn't allow their USA retailers to sell to UK.

Trek? Who knows.

Re: Trek authorized shop in Scotland who can order part from Trek US?

Posted: 16 Oct 2020, 8:19pm
by Paulatic
irc wrote:
Paulatic wrote:Postal service? you can shop outwith Scotland This Place might help


Not always. I was wanting a Specialized saddle. Not on sale in UK. Specialized wouldn't allow their USA retailers to sell to UK.

Trek? Who knows.

Whilst searching for that link to an England shop I looked at a couple of big USA Trek dealers and like your Specialised experience I noted they didn’t ship anywhere outside the USA.