Holland Bike shop online failed deliveries?

General cycling advice ( NOT technical ! )
Sam Retro Grouch
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Joined: 21 May 2020, 12:46pm

Holland Bike shop online failed deliveries?

Postby Sam Retro Grouch » 16 Dec 2020, 6:58am

Hello all, just wondering if anyone else has purchased from HollandBikeShop.com I've ordered some parts from them and seemingly no delivery is materialising, has anyone else had issues with them? Is it a site to avoid in the future?
Many thanks.

Oldjohnw
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Joined: 16 Oct 2018, 4:23am
Location: Northumberland

Re: Holland Bike shop online failed deliveries?

Postby Oldjohnw » 16 Dec 2020, 7:35am

I have had stuff without a problem in the past. Aren't deliveries a problem for many companies just now as.some stock is low? How they keep customers informed is another matter.
Last edited by Oldjohnw on 16 Dec 2020, 8:06am, edited 1 time in total.
John

tatanab
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Joined: 8 Feb 2007, 12:37pm

Re: Holland Bike shop online failed deliveries?

Postby tatanab » 16 Dec 2020, 8:01am

Are you sure it is not just delayed due to massive backlogs in the post and courier systems? I know that first class post is taking up to 4 days at the moment.

Sam Retro Grouch
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Joined: 21 May 2020, 12:46pm

Re: Holland Bike shop online failed deliveries?

Postby Sam Retro Grouch » 16 Dec 2020, 8:13am

Oldjohnw wrote:I have had stuff without a problem in the past. Aren't deliveries a problem for many companies just now as.some stock is low? How they keep customers informed is another matter.

Good to hear you have prior good experience, I'll wait, mind you it's all I can do. Thanks for the info.

Jdsk
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Joined: 5 Mar 2019, 5:42pm

Re: Holland Bike shop online failed deliveries?

Postby Jdsk » 16 Dec 2020, 8:49am

The points about stock and logistics have already been made. My guess would be congestion and delay at the ports.

They've always responded to my emails quickly and helpfully and there's a comment to the same effect in the archives somewhere... have you asked them?

EDITED: There's a note about delays on their home page, and it says that you can track delivery status online.

Jonathan

markjohnobrien
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Joined: 4 Oct 2007, 8:15pm

Re: Holland Bike shop online failed deliveries?

Postby markjohnobrien » 17 Dec 2020, 9:32pm

I’ve ordered from them: never any problems. Good shop.

backnotes
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Joined: 16 Jan 2011, 8:36am

Re: Holland Bike shop online failed deliveries?

Postby backnotes » 17 Dec 2020, 10:04pm

They have been fine for me in the past.

Last order was on 14/11/20. It took 3 days to be dispatched. It then took 2 days to arrive via PostNL

Sequence of received email subject lines after order went:

14/11 - Order processing
14/11 - Receipt of your payment
14/11 - Update regarding your order
Your order will be shipped in 1 - 2 business days.
17/11 - Track and Trace order: xxxxxx
Your order has been sent to…… email with a clickable PostNL tracking link

Items arrived 2 days later.

So, have you had an equivalent of the 17/11 email? This would let you track status.

Sam Retro Grouch
Posts: 7
Joined: 21 May 2020, 12:46pm

Re: Holland Bike shop online failed deliveries?

Postby Sam Retro Grouch » 5 Jan 2021, 7:34pm

Yes I've got that email, re track and trace, it's currently telling me it arrived in the UK on 21st Dec. And has no known date for delivery to me yet, original order was placed on the 9th December. So I'm somewhat flustered. But still waiting.

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Graham
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Re: Holland Bike shop online failed deliveries?

Postby Graham » 5 Jan 2021, 7:57pm

I ordered a replacement pack of Philips razor heads on 1st Dec 20. They were dispatched from Philips Netherlands using the "free" delivery option. They arrived 20 days later.

The replacement heads were very impressive ( compared to the 2.5 year old ones ). I thought I had better stock up - before they stop making them.
PS Loads of fakes around for shaver part replacements.

Next order 21st Dec 20 . . . . . me expecting a loooong delay : chaos for Xmas + Covid + Brexit + Apocalypse . . . They arrived after a couple of days ( again from NL ).

Crazy times.

philvantwo
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Joined: 8 Dec 2012, 6:08pm

Re: Holland Bike shop online failed deliveries?

Postby philvantwo » 6 Jan 2021, 1:52pm

I had to order a pair of new blades for my Whal hair clippers, normally you send the old ones back to be sharpened but they've stopped this due to the pandemic. Amazing how much sharper they are!
For a proper shave try a double edged razor!

DavidT
Posts: 1220
Joined: 13 Jan 2007, 2:05pm
Location: East Midlands (Originally from Devon)

Re: Holland Bike shop online failed deliveries?

Postby DavidT » 8 Jan 2021, 10:19am

I ordered a battery headlamp from Holland Bike Shop on 22 December, arrived 4 January. Well packaged, more than happy. Good service.

L+1
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Joined: 7 Jul 2017, 5:47pm

Re: Holland Bike shop online failed deliveries?

Postby L+1 » 8 Jan 2021, 11:06am

A quick check on their website this morning reveals the following message
“ Unfortunately, delivery to Great Britain is temporarily unavailable”

Fingers crossed the use of “temporarily” here and elsewhere is correct and these companies are actively investigating/being advised how they can conform to the new UK regulations.

I’m pleased that you have received your order as expected amidst all the chaos

DavidT
Posts: 1220
Joined: 13 Jan 2007, 2:05pm
Location: East Midlands (Originally from Devon)

Re: Holland Bike shop online failed deliveries?

Postby DavidT » 8 Jan 2021, 12:20pm

Yes. I must admit I put my order in, in anticipation of complexities that may emerge from Brexit. I thought (correctly) that potential for delays over posting during the holiday period were the lesser of risks. Sadly, they seem to have pulled the plug. Hopefully just temporarily. I've found it, and its Continental brethren are a good place to go for a choice of lights with fitting options that aren't necessarily "on trend" and available in our domestic marketplace.