meic wrote:gaz wrote:NATURAL ANKLING wrote:... complaints IIRC if you can find the wording? are still with a pen..
CTC's complaints procedure reached the 21st Century early in 2015 and you can submit a complaint by e-mail. Note that the forum Ts&Cs state that decisions of the moderators are outside the scope of an appeal under the CTC complaints procedure.
Speaking as someone who has had posts pulled, the volunteer moderators continue to have my support for the work they do.
I know better than to doubt Gaz on such things but you can appeal above the heads of the moderators to somebody at the CTC, I remember Skidd doing it when his posts were removed and the moderators having to wait for a decision from above.
You cant help but like Graham's clear unambiguous communication.
The bit about moderators being outside the scope of the head office bods is a little open to interpretation - I seam to recall that a couple of us read it and thought it meant totally different things! I would suggest that if you want to make a complaint to HO then go ahead and do it - at worst it'll cost you a couple of minutes of typing so what's to lose? You can even complain to HO about certain individuals being "temporarily suspended" if you want.