O2 Outrage to get compensation

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mercalia
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O2 Outrage to get compensation

Postby mercalia » 7 Dec 2018, 5:39pm

10% it seems. even payasyou go :)
"Customers with a monthly subscription will be refunded the cost of two days' service by the end of January.

Pay As You Go customers will get 10% extra when they top up their phone in the new year or 10% off when they buy data for mobile broadband devices."

https://www.bbc.co.uk/news/business-46481797

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mjr
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Re: O2 Outrage to get compensation

Postby mjr » 7 Dec 2018, 6:17pm

Other affected networks are also compensating. Here's giffgaff's, for example: https://community.giffgaff.com/t5/Annou ... p/22757454
MJR, mostly pedalling 3-speed roadsters. KL+West Norfolk BUG incl social easy rides http://www.klwnbug.co.uk
All the above is CC-By-SA and no other implied copyright license to Cycle magazine.

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Redvee
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Re: O2 Outrage to get compensation

Postby Redvee » 8 Dec 2018, 1:28am

Tesco Mobile's response:

Tesco Mobile wrote:To say sorry for any inconvenience caused by the network issue on Thursday 6 December, we will be offering all our customers a 2GB data bundle

Bonefishblues
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Re: O2 Outrage to get compensation

Postby Bonefishblues » 8 Dec 2018, 4:56am

mjr wrote:Other affected networks are also compensating. Here's giffgaff's, for example: https://community.giffgaff.com/t5/Annou ... p/22757454

GG's O2 by any other name, but I know what you mean - service provider, as opposed to Network.

Canuk
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Re: O2 Outrage to get compensation

Postby Canuk » 8 Dec 2018, 6:05am

Bonefishblues wrote:
mjr wrote:Other affected networks are also compensating. Here's giffgaff's, for example: https://community.giffgaff.com/t5/Annou ... p/22757454

GG's O2 by any other name, but I know what you mean - service provider, as opposed to Network.


Reseller as opposed to actual Network in charge of hardware and maintenance.

Oldjohnw
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Re: O2 Outrage to get compensation

Postby Oldjohnw » 8 Dec 2018, 8:25am

Was the word "Outrage" in the header a Freudian slip?

peetee
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Re: O2 Outrage to get compensation

Postby peetee » 8 Dec 2018, 8:38am

Redvee wrote:Tesco Mobile's response:

Tesco Mobile wrote:To say sorry for any inconvenience caused by the network issue on Thursday 6 December, we will be offering all our customers a 2GB data bundle


Not much use to my wife and I. We both rely on basic phone+text only phones on Tescos network for our business correspondence.
Current status report:
Latter side of fifty and feeling less than nifty.
Too many bikes on pegs and too few miles in the legs.

Bonefishblues
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Re: O2 Outrage to get compensation

Postby Bonefishblues » 8 Dec 2018, 8:56am

Canuk wrote:
Bonefishblues wrote:
mjr wrote:Other affected networks are also compensating. Here's giffgaff's, for example: https://community.giffgaff.com/t5/Annou ... p/22757454

GG's O2 by any other name, but I know what you mean - service provider, as opposed to Network.


Reseller as opposed to actual Network in charge of hardware and maintenance.

We used to acquire 'service providers' when I worked for Vodafone, hence my using that term.

pwa
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Re: O2 Outrage to get compensation

Postby pwa » 8 Dec 2018, 9:13am

This short lived O2 thing has given a lot of people a brief taste of what it is like trying to communicate from remote rural locations.

https://www.bbc.co.uk/news/uk-wales-46468398

Having said that, the Cothi valley is a wonderful place to cycle through. I'd accept the lack of internet as a price worth paying.

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RickH
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Re: O2 Outrage to get compensation

Postby RickH » 8 Dec 2018, 5:59pm

Just had a text from O2
We're very sorry for Thursday's network issues. We understand how important it is to stay connected, especially this time of year. You'll receive a credit for two days of your monthly airtime subscription charges by the end of January. We're doing all we can to make sure this issue doesn't happen again.

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mjr
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Re: O2 Outrage to get compensation

Postby mjr » 8 Dec 2018, 8:46pm

Bonefishblues wrote:
Canuk wrote:
Bonefishblues wrote:GG's O2 by any other name, but I know what you mean - service provider, as opposed to Network.


Reseller as opposed to actual Network in charge of hardware and maintenance.

We used to acquire 'service providers' when I worked for Vodafone, hence my using that term.

Don't others call them MVNOs? So networks to the public, as they don't care much what type.
MJR, mostly pedalling 3-speed roadsters. KL+West Norfolk BUG incl social easy rides http://www.klwnbug.co.uk
All the above is CC-By-SA and no other implied copyright license to Cycle magazine.

softlips
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Re: O2 Outrage to get compensation

Postby softlips » 8 Dec 2018, 8:56pm

I was in Ireland and had no issues - still getting the two days compensation though.

Bonefishblues
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Re: O2 Outrage to get compensation

Postby Bonefishblues » 8 Dec 2018, 9:17pm

mjr wrote:
Bonefishblues wrote:
Canuk wrote:
Reseller as opposed to actual Network in charge of hardware and maintenance.

We used to acquire 'service providers' when I worked for Vodafone, hence my using that term.

Don't others call them MVNOs? So networks to the public, as they don't care much what type.

They may do now, but I never heard the term in the trade, as it were.
Last edited by Bonefishblues on 9 Dec 2018, 11:00am, edited 1 time in total.

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Redvee
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Re: O2 Outrage to get compensation

Postby Redvee » 9 Dec 2018, 1:40am

peetee wrote:Not much use to my wife and I. We both rely on basic phone+text only phones on Tescos network for our business correspondence.


Might be worthwhile giving customer services a call and explain the situation and see what they can do. Can't imagine your situation being unique.

peetee
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Re: O2 Outrage to get compensation

Postby peetee » 9 Dec 2018, 1:58am

Redvee wrote:
peetee wrote:Not much use to my wife and I. We both rely on basic phone+text only phones on Tescos network for our business correspondence.


Might be worthwhile giving customer services a call and explain the situation and see what they can do. Can't imagine your situation being unique.


To be fair I wasn't looking for compensation at the time. I just felt their offer was a bit biased. After all, I think the real loosers were those running business who lost calls and texts from/to clients not kids who couldn't stream YouTube vids in the school playground.
Current status report:
Latter side of fifty and feeling less than nifty.
Too many bikes on pegs and too few miles in the legs.