Cyclewala wrote:A lot of these are not mistakes. They're deliberate.
My son does online shopping for Sainsbury's (i.e. they pick and bag what you order) and they are under instruction, if the item you order is not available in-store, to send an alternative usually of better quality or larger quantity at no additional cost to you. This is especially important in basic necessities like bread, milk, butter. This is to avoid disappointment on your part.
If you dislike the alternative product on delivery, the driver will usually knock it off the receipt and you get to keep it.
I think the same applies to other supermarkets.
Actually Sainsbury’s charge the full cost of the substitution (when we use them), but then issue a voucher for the difference between your choice and theirs, which is tiresome. You can refuse it, but then you don’t have an ingredient you are expecting, and I suspect the refund for the non-supply would take a few days, and the time taken for refunds can be an issue if you’re on a budget. I can understand that the voucher model means you might be more likely to use them again (even if just to use the voucher), but it seems like sharp practice to me. Of course, there’s a 'no subsitute' option, but you’re then still stuck if it’s an ‘essential'.