Just checking about ebay

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freeflow
Posts: 1209
Joined: 29 Aug 2011, 1:54pm

Just checking about ebay

Postby freeflow » 7 Dec 2015, 8:25pm

I've had an email from ebay about me changing my email address. But I haven't. SO logging on from a completely seperate PC I can't log on and when trying to get a new password ebay claims my email address doesn't exist.

I log onto the chat help explain the problem and the first thing I'm asked for is full name, user ID, address, and telephone number used with the account.

Is this a sophisticated scam?

I've been an ebay user for many many years.

grani
Posts: 227
Joined: 25 Mar 2014, 8:10am

Re: Just checking about ebay

Postby grani » 7 Dec 2015, 8:29pm

Make sure you go straight to the site through your browser and not through a link in an email.

Sounds like a phishing scam to me.

freeflow
Posts: 1209
Joined: 29 Aug 2011, 1:54pm

Re: Just checking about ebay

Postby freeflow » 7 Dec 2015, 8:32pm

Wouldn't dream of clicking on a link in an email as I'm well aware of phishing scams. Interesting though that I can't log onto ebay.

grani
Posts: 227
Joined: 25 Mar 2014, 8:10am

Re: Just checking about ebay

Postby grani » 7 Dec 2015, 8:47pm

Certainly does sound like your account has been hacked and I would try to get through ebay support to regain access. My immediate worry would be the PayPal account but things are a bit better now that they separate companies.

freeflow
Posts: 1209
Joined: 29 Aug 2011, 1:54pm

Re: Just checking about ebay

Postby freeflow » 7 Dec 2015, 8:57pm

According to ebay support it looks like someone gained access to my account so they are on the case.

Of course it could also be an ebay snafu as I believe ebay is introducing a 'new look' and support systems.

greyingbeard
Posts: 686
Joined: 24 Mar 2015, 10:41pm

Re: Just checking about ebay

Postby greyingbeard » 7 Dec 2015, 9:00pm

the new look doesnt seem to work quite as well as it should
again