Paying bills - what options?

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peetee
Posts: 1415
Joined: 4 May 2010, 10:20pm

Paying bills - what options?

Postby peetee » 15 Oct 2019, 6:04am

I have recently moved house and have been billed by the previous utility company for the few days they were supplying before my own choice of supplier took over. They are asking me by letter to log on and register an account with them to pay the bill. The only other option is to phone but this line has consistently got a substantial queue. I object to having to register my personal information with them just to pay a £5 bill.
Do I have any other recourse?
Current status report:
Latter side of fifty and feeling less than nifty.
Too many bikes on pegs and too few miles in the legs.

richardfm
Posts: 126
Joined: 15 Apr 2018, 3:17pm

Re: Paying bills - what options?

Postby richardfm » 15 Oct 2019, 7:21am

Send them a fiver in the post with a covering letter, quoting your account number

mercalia
Posts: 11496
Joined: 22 Sep 2013, 10:03pm
Location: london South

Re: Paying bills - what options?

Postby mercalia » 15 Oct 2019, 10:14am

write them a letter telling them to send a paper bill. You can then send them a cheque? do you still use cheques ( I do ) or pay at a post office ( at their expence )

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NATURAL ANKLING
Posts: 10679
Joined: 24 Oct 2012, 10:43pm
Location: English Riviera

Re: Paying bills - what options?

Postby NATURAL ANKLING » 15 Oct 2019, 10:26am

hi,
They already know the address, if they don't know your name what's the problem giving them your name?
That's the only details they need to know, the bill is on the house.
Every time you change Supplier they will know your name/or the name you put that for some reason you don't want your name on the bill but only your partners.

I prefer to do everything online because you're dealing with a computer, not some ninsy on the end of the phone.
You also have a record of your transactions online, which you can refer to later, phone calls never give you any of that, also Online is 24 hours a day so do it at your leisure.
If you have a computer what's the problem.

Okay, you could write to them and wait for a reply, then send a cheque as suggested.
By the time you get a reply you can have cleared your account online.
If You Don't Try You Don't Do.....Don't Do You Don't Get...I'm Still Trying....Well Very..
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rjb
Posts: 3456
Joined: 11 Jan 2007, 10:25am
Location: Somerset (originally 60/70's Plymouth)

Re: Paying bills - what options?

Postby rjb » 15 Oct 2019, 1:04pm

Email their customer services and ask them to phone you. :wink:
At the last count:- Focus Variado, Peugeot 531 pro, Dawes Discovery Tandem, Dawes Kingpin, Raleigh 20, Falcon K2 MTB dropped bar tourer, Longstaff trike conversion on a Falcon corsa. :D

mercalia
Posts: 11496
Joined: 22 Sep 2013, 10:03pm
Location: london South

Re: Paying bills - what options?

Postby mercalia » 15 Oct 2019, 3:05pm

rjb wrote:Email their customer services and ask them to phone you. :wink:


send me your phone number and I will phone you and pay your bill :wink: :twisted: and pay for next years holiday at the same time

peetee
Posts: 1415
Joined: 4 May 2010, 10:20pm

Re: Paying bills - what options?

Postby peetee » 16 Oct 2019, 9:08pm

I eventually found an address for the company so sent them a cheque with one of the bills they sent me. I didn't want to pay online because that can only be done by opening an account and I dont want to have an account and my details held by a company with which I will not be trading.
Current status report:
Latter side of fifty and feeling less than nifty.
Too many bikes on pegs and too few miles in the legs.