O2 Pay As You Go WARNING

Use this board for general non-cycling-related chat, or to introduce yourself to the forum.
User avatar
fausto copy
Posts: 2516
Joined: 14 Dec 2008, 6:51pm
Location: Pembrokeshire

Re: O2 Pay As You Go WARNING

Postby fausto copy » 14 Feb 2020, 2:58pm

I've just had an email from a representative of O2 / Telefonica apologising for the fact that I haven't been notified of any changes to terms and conditions within my contract.
She's researched my (and mercalias) queries and felt that our complaints should be upheld.
(I was hoping for a small sum as recompense :wink: ).

However, she has stated that making a chargeable call, sending a text or topping up all have equal value if done within a six month period, to keeping the account open. Sadly, they cannot / won't notify the customer if the six month period is due and suggests to make a note, possibly within the calendar section of the mobile phone (so something else to possibly learn about by this old duffer :roll: ).

All seems pretty reasonable from my perspective,
fausto.

mercalia
Posts: 12291
Joined: 22 Sep 2013, 10:03pm
Location: london South

Re: O2 Pay As You Go WARNING

Postby mercalia » 14 Feb 2020, 3:19pm

fausto copy wrote:I've just had an email from a representative of O2 / Telefonica apologising for the fact that I haven't been notified of any changes to terms and conditions within my contract.
She's researched my (and mercalias) queries and felt that our complaints should be upheld.
(I was hoping for a small sum as recompense :wink: ).

However, she has stated that making a chargeable call, sending a text or topping up all have equal value if done within a six month period, to keeping the account open. Sadly, they cannot / won't notify the customer if the six month period is due and suggests to make a note, possibly within the calendar section of the mobile phone (so something else to possibly learn about by this old duffer :roll: ).

All seems pretty reasonable from my perspective,
fausto.


Not sure if you were being told that the conditons for losing an account have changed ( that web site about toping up)

I havent heard any thing yet from my phone call with the ceo-office ( I was asked to phone them) I dont think their repsonse to you has dealt with what the web site says, unless they are admitting the website is mistaken? ( clearly says topup or be cut off) and in mycase why my account was cut off, even though I had made calls in January( I had set up a calendar alert as the above suggests), and before that sent text messages for the same purpose. So I dont think the matter has really been settled to my satisfaction. I report back here when they get back to me.

By the way this has happened to me twice now with different 321 O2 accounts, the chat guy told me that making a text message was an unreliable way to keep an account live.

You should keep your email some where safe as come back?