Psamathe wrote:A slightly different and horrendous story about Tesco's attitude to the vulnerable. From an independent Care Home caring for senile and those with dementiahttps://en-gb.facebook.com/pg/AveleyLodge/posts/?ref=page_internal 20 March at 03:20 Post wrote:We'd just like everyone to know that having been extremely loyal customers to Tesco's for many years, taking delivery of their goods twice a week and paying for the prime delivery slots, we have been totally and utterly abandoned by them in our hour of need. Having spent many hours on the telephone the last few days waiting for customer services to speak to us, we have this morning been informed that despite us being a care home with 25 vulnerable, elderly individuals that rely and depend upon on us and our hardworking staff for everything, we have been told we have to compete for delivery slots and supplies like all other domestic customers. Tesco's also said they will not increase certain supplies to look after 25 people, they will not help us by giving us priority access to delivery slots and basically have refused to help us in any way. Our managers and staff (who are classed as keyworkers) have been out to several stores at the crack of dawn most mornings to get essentials to be greeted with empty shelves and this is putting them and our residents at risk of picking up the virus as we're meant to be self isolating as much as possible to stop us taking the virus into the home. Thanks Tesco's for your (lack of) support! This will be remembered when this is all over and we'll return the support!!!! If anyone at Tesco's reads this and would like to speak to us, or at the very least offer some support, then please call us .....
Apparently, after the Facebook posts locals took round food supplies and the local Waitrose and Aldi made emergency deliveries to the care home (who had to feed their residents who were totally dependent on them.
Even is Tesco had no queues and full shelves I'd never purchase from them again with behaviour like that.
The ex Mrs Syd put out a similar plea on Twitter for her care home yesterday.