Premium Service Charges?

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merseymouth
Posts: 2033
Joined: 23 Jan 2011, 11:16am

Premium Service Charges?

Postby merseymouth » 26 Aug 2020, 1:04pm

Hello there, Hope that this doesn't prove to be too controversial?

How fair is it for organizations to offer an enhanced service , in this instance the Post Office with its 48 hour delivery service, yet the customer isn't able to receive the benefit ?
I ordered a time sensitive item recently, paying for such a service, which the Post Office failed to fulfil their side of the contract.
If the response from such an organization is that the Covid crisis prevents compliance, why should they be offering the service in these times? Money grubbing springs to mind. MM

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[XAP]Bob
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Joined: 26 Sep 2008, 4:12pm

Re: Premium Service Charges?

Postby [XAP]Bob » 26 Aug 2020, 1:38pm

Then you should be able to at least claim back the cost of postage.
A shortcut has to be a challenge, otherwise it would just be the way. No situation is so dire that panic cannot make it worse.
There are two kinds of people in this world: those can extrapolate from incomplete data.

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simonineaston
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Joined: 9 May 2007, 1:06pm
Location: ...at a cricket ground

Re: Premium Service Charges?

Postby simonineaston » 26 Aug 2020, 1:45pm

All I'm saying is this: my dad (bless 'is soul...) once received Scottish delicacies, via the best efforts of the Royal Mail - Arbroath smokies. They were late...
byyeee,
SiE

mercalia
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Joined: 22 Sep 2013, 10:03pm
Location: london South

Re: Premium Service Charges?

Postby mercalia » 26 Aug 2020, 3:52pm

merseymouth wrote:Hello there, Hope that this doesn't prove to be too controversial?

How fair is it for organizations to offer an enhanced service , in this instance the Post Office with its 48 hour delivery service, yet the customer isn't able to receive the benefit ?
I ordered a time sensitive item recently, paying for such a service, which the Post Office failed to fulfil their side of the contract.
If the response from such an organization is that the Covid crisis prevents compliance, why should they be offering the service in these times? Money grubbing springs to mind. MM


I ordered some thing from Ebay that was 48 hr service. It took 2 weeks to arrive by which time I had got a refund from Ebay

merseymouth
Posts: 2033
Joined: 23 Jan 2011, 11:16am

Re: Premium Service Charges?

Postby merseymouth » 26 Aug 2020, 4:13pm

Come on gang, do I have to demand more examples? :wink: Otherwise I'll have to assume that I am possessed by a inappropriate feeling of grievance! :lol: :lol: :lol: :lol: :lol: :lol: :lol: Specify. Someone who might or might not be MM

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cycleruk
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Location: Lancashire

Re: Premium Service Charges?

Postby cycleruk » 26 Aug 2020, 4:31pm

How can they offer a 48hr service when they don't deliver on Sundays.?
Probably some get-out in the T&Cs. :roll:
You'll never know if you don't try it.

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[XAP]Bob
Posts: 17880
Joined: 26 Sep 2008, 4:12pm

Re: Premium Service Charges?

Postby [XAP]Bob » 26 Aug 2020, 5:42pm

merseymouth wrote:Come on gang, do I have to demand more examples? :wink: Otherwise I'll have to assume that I am possessed by a inappropriate feeling of grievance! :lol: :lol: :lol: :lol: :lol: :lol: :lol: Specify. Someone who might or might not be MM


I once posted three parcels special delivery on the same day.

One arrived about 2 hours late... no problem.
One was delivered to a neighbour, with no signature gathered and no card posted through the correct door
The last was dumped in a corner of a porch - next door's porch.
A shortcut has to be a challenge, otherwise it would just be the way. No situation is so dire that panic cannot make it worse.
There are two kinds of people in this world: those can extrapolate from incomplete data.

Navara
Posts: 169
Joined: 29 Jun 2020, 11:38pm

Re: Premium Service Charges?

Postby Navara » 26 Aug 2020, 6:25pm

I recently sent a parcel and when quoting the prices on offer the PO employee informed me that if the item was valuable I should send it tracked with a signature.
When I asked how they will do that when the postal delivery personnel are just knocking and walking away I was told that under the C-19 guidelines that was the same as getting a signature :shock:
I disagree.
It's just another little scam by RM.
If I send something that requires a signature at the other end I expect it to be handed over to someone who then signs for it.If this cannot be done due to C-19 then RM should not offer nor charge for this service!

merseymouth
Posts: 2033
Joined: 23 Jan 2011, 11:16am

Re: Premium Service Charges?

Postby merseymouth » 26 Aug 2020, 6:36pm

Hi Navara, Phew, I misread your post at first? Thought you'd typed -"It's just another scam by MM"! I should have gone to Ruben Myers, I don't do that other lot :lol: :lol: :lol: Cheers mate. MM

PH
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Re: Premium Service Charges?

Postby PH » 26 Aug 2020, 7:21pm

merseymouth wrote: Post Office failed to fulfil their side of the contract.

What did that contract say?

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[XAP]Bob
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Re: Premium Service Charges?

Postby [XAP]Bob » 26 Aug 2020, 8:32pm

Navara wrote:I recently sent a parcel and when quoting the prices on offer the PO employee informed me that if the item was valuable I should send it tracked with a signature.
When I asked how they will do that when the postal delivery personnel are just knocking and walking away I was told that under the C-19 guidelines that was the same as getting a signature :shock:
I disagree.
It's just another little scam by RM.
If I send something that requires a signature at the other end I expect it to be handed over to someone who then signs for it.If this cannot be done due to C-19 then RM should not offer nor charge for this service!

Hmm... I’d accept a photo of the person on the doorstep with the package.
A shortcut has to be a challenge, otherwise it would just be the way. No situation is so dire that panic cannot make it worse.
There are two kinds of people in this world: those can extrapolate from incomplete data.

philvantwo
Posts: 1120
Joined: 8 Dec 2012, 6:08pm

Re: Premium Service Charges?

Postby philvantwo » 27 Aug 2020, 6:39am

I ordered a jacket from Merlin cycles a couple of years ago and paid the extra for next day delivery with DPD, it never turned up until the day after, I emailed Merlin, they apologized and refunded me all of the postage costs!

PH
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Location: Derby
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Re: Premium Service Charges?

Postby PH » 27 Aug 2020, 8:53am

[XAP]Bob wrote:
Navara wrote:I recently sent a parcel and when quoting the prices on offer the PO employee informed me that if the item was valuable I should send it tracked with a signature.
When I asked how they will do that when the postal delivery personnel are just knocking and walking away I was told that under the C-19 guidelines that was the same as getting a signature :shock:
I disagree.
It's just another little scam by RM.
If I send something that requires a signature at the other end I expect it to be handed over to someone who then signs for it.If this cannot be done due to C-19 then RM should not offer nor charge for this service!

Hmm... I’d accept a photo of the person on the doorstep with the package.

The person delivering is signing that they have seen you receive the package. The postie that delivers to me does hang around till they've seen me open the door to retrieve whatever they've left.
I used to work for one of the big couriers and sometimes there are delays and sometimes parcels get lost, hundreds of them a day, which sounds a lot but it's a tiny proportion compared to volume.

Navara
Posts: 169
Joined: 29 Jun 2020, 11:38pm

Re: Premium Service Charges?

Postby Navara » 27 Aug 2020, 1:20pm

[XAP]Bob wrote:
Navara wrote:I recently sent a parcel and when quoting the prices on offer the PO employee informed me that if the item was valuable I should send it tracked with a signature.
When I asked how they will do that when the postal delivery personnel are just knocking and walking away I was told that under the C-19 guidelines that was the same as getting a signature :shock:
I disagree.
It's just another little scam by RM.
If I send something that requires a signature at the other end I expect it to be handed over to someone who then signs for it.If this cannot be done due to C-19 then RM should not offer nor charge for this service!

Hmm... I’d accept a photo of the person on the doorstep with the package.


That's what DPD are doing.

The point is RM are still trying to sell a service they can't provide under current circumstances.Any package too large to fit in the letter box requires the Postie to knock anyway signed for or not.The customer gets this service anyway.
I've come home to parcels left on the doorstep,or a knock at the door and when I open it the Postie in further down the road.It is not being signed for so why not just drop the extra charge or better still just not offer "signed for" at all until normal service resumes.