hubgearfreak wrote:but the pot of jam isn't going to get him booking a wedding at the tea shop is it? no, it'll just lead everyone to expect free jam and make teacakes go up in price, both for those that want jam and those that don't. ie. we'll be subsidisiing those with a sweet tooth.
I know what you mean, but it's a bit over-simplistic. Most shops/teashops/etc have two or three different kinds of customers; regulars, occasional, and one-offs. No harm looking after the regulars. I'm a regular at my LBS, and have experienced the occasional freebie that the one-off and occasional customers don't. It might only be dustcaps, a BB lock ring, a few dozen bearings etc to go with the stuff I've bought. I don't think anyone is subsidising me, and I don't suppose anyone's subsidising the tuppenny plastic pot of jam, either. But I don't expect freebies any more than people should expect freebie pots of jam all the time. Those that expect freebies are probably the same customers that complain about anything and everything and are a bit of a PITA
Graham, wot snot a PITA customer, just a normal PITA