Abandoned holiday - RyanAir terms and conditions

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caribike
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Abandoned holiday - RyanAir terms and conditions

Postby caribike » 7 May 2019, 11:38pm

My friend and I cycled from the Isle of Wight to Bournemouth Airport for a flight this morning to Mallorca. RyanAir would not accept our bicycles as hold luggage (already paid for). The bicycles were each packed in a CTC (Wiggle) poythene bag but this was not considered adequate - they wanted a hard box or a padded bag.
Their Ts and Cs on their website states: "Bicycles - MUST be contained in a protective box or protective bike bag in order to be accepted for travel. Electric bicycles cannot be transported by plane." I understood this meaning to keep grease etc off other hold luggage.
We've lost our airfares and about €1000 for our booked apartment in Sineu. Also one night in a TravelLodge, £35 each, and our Isle of Wight ferry fares, £18.
Any ideas what we do now?

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Cunobelin
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Re: Abandoned holiday - RyanAir terms and conditions

Postby Cunobelin » 8 May 2019, 6:26am

Sounds hard, but the T&C are clear, and were not observed.

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mjr
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Re: Abandoned holiday - RyanAir terms and conditions

Postby mjr » 8 May 2019, 7:12am

This has been mentioned before on here at viewtopic.php?p=1275574#p1275574 but they were allowed to pay €30 for a box and fly.

I think you've lost the lot, sorry, but good luck if you decide to complain and try to recover some of it.
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Re: Abandoned holiday - RyanAir terms and conditions

Postby Bonefishblues » 8 May 2019, 7:25am

Then bring an action against them to challenge their interpretation of protective against yours and recover your loss, but as others have said I think your chances are slim.

Turn it round, if they had trashed your bike in the bag, you'd also want compensation. What is the incentive for the airline to carry your bike?

bohrsatom
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Re: Abandoned holiday - RyanAir terms and conditions

Postby bohrsatom » 8 May 2019, 7:32am

Cunobelin wrote:Sounds hard, but the T&C are clear, and were not observed.


I'm curious why you think they didn't observe the T&C given the bike was packaged in a "protective bike bag". The bag may be thin, but nowhere does it stipulate how much protection is required.

To the OP, I'm sorry this happened, maybe you could see if your travel insurance company agrees with your point of view?
Last edited by bohrsatom on 8 May 2019, 7:35am, edited 1 time in total.

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mjr
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Re: Abandoned holiday - RyanAir terms and conditions

Postby mjr » 8 May 2019, 7:34am

Bonefishblues wrote:What is the incentive for the airline to carry your bike?

They charge extra for it, plus it helps sell seats.
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Re: Abandoned holiday - RyanAir terms and conditions

Postby Bonefishblues » 8 May 2019, 8:44am

mjr wrote:
Bonefishblues wrote:What is the incentive for the airline to carry your bike?

They charge extra for it, plus it helps sell seats.

I was referring specifically to the OP's bike in (IMHO) an unprotected state. Rather obviously, I thought, but happy to clarify :wink:

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Mick F
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Re: Abandoned holiday - RyanAir terms and conditions

Postby Mick F » 8 May 2019, 9:15am

Two things:
One, you didn't read and comply with their T+Cs
Two, and the MOST important thing, is don't use Ryan Air. We did it once, but NEVER again. Find another airline. Vote with your feet.

They are the MOST difficult airline to deal with, and their luggage restrictions are restrictive and expensive.

Sorry to hear of your issues. :cry:
Mick F. Cornwall

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al_yrpal
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Re: Abandoned holiday - RyanAir terms and conditions

Postby al_yrpal » 8 May 2019, 9:17am

Small claims court should sort it. Inexpensive and effective.

Al
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Re: Abandoned holiday - RyanAir terms and conditions

Postby Bonefishblues » 8 May 2019, 9:18am

bohrsatom wrote:
Cunobelin wrote:Sounds hard, but the T&C are clear, and were not observed.


I'm curious why you think they didn't observe the T&C given the bike was packaged in a "protective bike bag". The bag may be thin, but nowhere does it stipulate how much protection is required.

To the OP, I'm sorry this happened, maybe you could see if your travel insurance company agrees with your point of view?

Insurance company may agree with the OP you say?

Did hell get rather chilly when I wasn't looking? :lol:
Last edited by Bonefishblues on 9 May 2019, 2:17pm, edited 1 time in total.

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Re: Abandoned holiday - RyanAir terms and conditions

Postby Bonefishblues » 8 May 2019, 9:19am

al_yrpal wrote:Small claims court should sort it. Inexpensive and effective.

Al

How do you rate OP's prospects of success?

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Re: Abandoned holiday - RyanAir terms and conditions

Postby reohn2 » 8 May 2019, 9:21am

Mick F wrote:Two things:
One, you didn't read and comply with their T+Cs
Two, and the MOST important thing, is don't use Ryan Air. We did it once, but NEVER again. Find another airline. Vote with your feet.

They are the MOST difficult airline to deal with, and their luggage restrictions are restrictive and expensive.

Sorry to hear of your issues. :cry:

I agree,the last time we flew was with that bunch of crooks,never again.
Like others have said sorry to here about you issues,oncce bitten,etc.
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Oldjohnw
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Re: Abandoned holiday - RyanAir terms and conditions

Postby Oldjohnw » 8 May 2019, 9:22am

Bonefishblues wrote:
al_yrpal wrote:Small claims court should sort it. Inexpensive and effective.

Al

How do you rate OP's prospects of success?


Whose contract has been breached?

Btw, I am very sorry for your dilemma.
Last edited by Oldjohnw on 8 May 2019, 9:25am, edited 1 time in total.
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Lance Dopestrong
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Re: Abandoned holiday - RyanAir terms and conditions

Postby Lance Dopestrong » 8 May 2019, 9:25am

I guess if it went to small claims it would depend on what is reasonable defined as a "protective bag". Protect the bike? From what? Protect other items from the bike? What items? What risk? I'd hesitate to hazard a guess how it would go either way, although thr T&C's don't specifically state "padded" as being a requirement.

Nightmare, and whether they were right or wrong it must've been upsetting for the OP :( But that's Ryanair - pay peanuts, don't be surprised when they treat us like monkeys.
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Re: Abandoned holiday - RyanAir terms and conditions

Postby Bonefishblues » 8 May 2019, 9:26am

Oldjohnw wrote:
Bonefishblues wrote:
al_yrpal wrote:Small claims court should sort it. Inexpensive and effective.

Al

How do you rate OP's prospects of success?


Whose contract has been breached?

I think that the only approach would be to argue that the airline has breached their own terms of carriage, which caused consequential loss to the OP, for which they are claiming.