Abandoned holiday - RyanAir terms and conditions

Cycle-touring, Expeditions, Adventures, Major cycle routes NOT LeJoG (see other special board)
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Navrig
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Re: Abandoned holiday - RyanAir terms and conditions

Post by Navrig »

At the end of the day it is critical for someone and that's the passenger.

Lots of other sectors are able to deal with clear terms and conditions and are subject to scrutiny by trading standards and, ultimately, the civil courts. The airline industry, in general, and RyanAir in particular should be no different.

It's clear from numerous sources across the internet that RA's T&Cs are not clear and, I suspect, that this may be the case for other airlines.

The T&Cs should be explicit and say that bikes should transit in a container specifically designed for the transport of bikes. However that would rule out the CTC bag which is simply a heavy duty polythene bag with nothing special in relation to bike transit.
Bonefishblues
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Re: Abandoned holiday - RyanAir terms and conditions

Post by Bonefishblues »

rfryer wrote:They probably do need to be more specific - "protective" is certainly not a useful adjective to apply to a bag/case in this context. Are we protecting against contaminants, clumsy baggage handlers, abusive baggage handlers, or being run over by the baggage truck?

Even the best hard cases won't effectively protect against some extremes.

So we need some sort of International Protection Standards, I guess?

Of course the CTC bag is very much a container specifically designed for the protection of bikes - it's being sold by a cycling specialist which endorses this, too, and has the endorsement of a major cycling body as being fit for this purpose*.

I think this is starting to get somewhat over-thought :D

I think that the Handlers' response is reasonable. I think that the average person's view would be that a strong plastic bag would offer limited 'protection' at best.

*Actually OP, sue CTC/CUK, or whoever for their negligent claims :wink:
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Navrig
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Re: Abandoned holiday - RyanAir terms and conditions

Post by Navrig »

Bonefishblues wrote:
rfryer wrote:They probably do need to be more specific - "protective" is certainly not a useful adjective to apply to a bag/case in this context. Are we protecting against contaminants, clumsy baggage handlers, abusive baggage handlers, or being run over by the baggage truck?

Even the best hard cases won't effectively protect against some extremes.

So we need some sort of International Protection Standards, I guess?

Of course the CTC bag is very much a container specifically designed for the protection of bikes - it's being sold by a cycling specialist which endorses this, too, and has the endorsement of a major cycling body as being fit for this purpose*.

I think this is starting to get somewhat over-thought :D

I think that the Handlers' response is reasonable. I think that the average person's view would be that a strong plastic bag would offer limited 'protection' at best.

*Actually OP, sue CTC/CUK, or whoever for their negligent claims :wink:


Sign-writing "Spacerocket" down the side of a mini doesn't mean it can go to the moon ..........
Bonefishblues
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Re: Abandoned holiday - RyanAir terms and conditions

Post by Bonefishblues »

Navrig wrote:
Bonefishblues wrote:
rfryer wrote:They probably do need to be more specific - "protective" is certainly not a useful adjective to apply to a bag/case in this context. Are we protecting against contaminants, clumsy baggage handlers, abusive baggage handlers, or being run over by the baggage truck?

Even the best hard cases won't effectively protect against some extremes.

So we need some sort of International Protection Standards, I guess?

Of course the CTC bag is very much a container specifically designed for the protection of bikes - it's being sold by a cycling specialist which endorses this, too, and has the endorsement of a major cycling body as being fit for this purpose*.

I think this is starting to get somewhat over-thought :D

I think that the Handlers' response is reasonable. I think that the average person's view would be that a strong plastic bag would offer limited 'protection' at best.

*Actually OP, sue CTC/CUK, or whoever for their negligent claims :wink:


Sign-writing "Spacerocket" down the side of a mini doesn't mean it can go to the moon ..........

It says. It's endorsed by a leading organisation. What more is necessary - they, after all, are the specialists, not RA, who are flying specialists.

Allegedly :wink:

We all want clarity when the definition applied goes against us, yet are strangely content when it does, I note :D
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Navrig
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Re: Abandoned holiday - RyanAir terms and conditions

Post by Navrig »

Allegedly :shock:
Bonefishblues
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Re: Abandoned holiday - RyanAir terms and conditions

Post by Bonefishblues »

Navrig wrote:Allegedly :shock:

Is you making allegations? My mate Tony and his brother Michael will put an end to that - publicity, innit :o
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Navrig
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Re: Abandoned holiday - RyanAir terms and conditions

Post by Navrig »

Bonefishblues wrote:
Navrig wrote:Allegedly :shock:

Is you making allegations? My mate Tony and his brother Michael will put an end to that - publicity, innit :o


Wrong accent, at least, in my head that's a cockney accent. To be sure :wink:
Bonefishblues
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Re: Abandoned holiday - RyanAir terms and conditions

Post by Bonefishblues »

Navrig wrote:
Bonefishblues wrote:
Navrig wrote:Allegedly :shock:

Is you making allegations? My mate Tony and his brother Michael will put an end to that - publicity, innit :o


Wrong accent, at least, in my head that's a cockney accent. To be sure :wink:

Bejesus, cor blimey guv you done me up like a kipper right enough.

...but the bike's still not travelling - right.
vjosullivan
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Re: Abandoned holiday - RyanAir terms and conditions

Post by vjosullivan »

Bonefishblues wrote:Of course the CTC bag is very much a container specifically designed for the protection of bikes - it's being sold by a cycling specialist which endorses this, too, and has the endorsement of a major cycling body as being fit for this purpose*.

Unfortunately, CyclingUK’s Definition of “protection” differs rather markedly from anything that would be recognised by the cargo industry... (”The bag protects the bike by letting baggage handlers see what they’re doing”). Nothing about damage to or by the bike while in transit.
E25
Bonefishblues
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Re: Abandoned holiday - RyanAir terms and conditions

Post by Bonefishblues »

vjosullivan wrote:
Bonefishblues wrote:Of course the CTC bag is very much a container specifically designed for the protection of bikes - it's being sold by a cycling specialist which endorses this, too, and has the endorsement of a major cycling body as being fit for this purpose*.

Unfortunately, CyclingUK’s Definition of “protection” differs rather markedly from anything that would be recognised by the cargo industry... (”The bag protects the bike by letting baggage handlers see what they’re doing”). Nothing about damage to or by the bike while in transit.

...and that of the common person, too. It's a plastic bag with writing on, after all :lol:
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Navrig
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Re: Abandoned holiday - RyanAir terms and conditions

Post by Navrig »

vjosullivan wrote:
Bonefishblues wrote:Of course the CTC bag is very much a container specifically designed for the protection of bikes - it's being sold by a cycling specialist which endorses this, too, and has the endorsement of a major cycling body as being fit for this purpose*.

Unfortunately, CyclingUK’s Definition of “protection” differs rather markedly from anything that would be recognised by the cargo industry... (”The bag protects the bike by letting baggage handlers see what they’re doing”). Nothing about damage to or by the bike while in transit.


That's akin to the "Baby on board" stickers on cars. It seems to assume that drivers will play at dodgems except for cars which declares there may be a baby on board.

I was never convinced by the car sticker and am not convinced by the CTC logic.
Psamathe
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Re: Abandoned holiday - RyanAir terms and conditions

Post by Psamathe »

Navrig wrote:At the end of the day it is critical for someone and that's the passenger.

Lots of other sectors are able to deal with clear terms and conditions and are subject to scrutiny by trading standards and, ultimately, the civil courts. The airline industry, in general, and RyanAir in particular should be no different.

It's clear from numerous sources across the internet that RA's T&Cs are not clear and, I suspect, that this may be the case for other airlines.
.....

I would agree and I suspect this is the best way for the OP to pursue the issue i.e. they complied with RA's written terms and it is not their fault if RA have unwritten requirements/standards beyond what some other airlines will accept.

If RA's response is to re-word their T&Cs then it's good but also maybe a (partial) admission that they are not clear.

Ian
Solway1
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Re: Abandoned holiday - RyanAir terms and conditions

Post by Solway1 »

I recently flew with EasyJet but clarified with them first what type of ‘package’ would be suitable. They were very clear with me that it had to be a ‘box or padded type bike bag’ I packed my bike in a cardboard bike box and there were no problems at check-in. They did say that a plastic type bag was not acceptable as there were risks of damage to the bike and they were bothered about escalating number of complaints and calls for compensation where items were not packaged securely. I
On arrival in Portugal I managed to persuade the hotel to keep my cardboard box while I did my cycle tour, returning 10 days later to stay there again, package my bike and fly home
Thehairs1970
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Re: Abandoned holiday - RyanAir terms and conditions

Post by Thehairs1970 »

Do a live chat with RA. Ask them if the CTC bag is good enough. If it is, print out the transcript of e chat then send it to RA with a request for a refund. If the staff can't advise properly, you may have a case.
simonhill
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Re: Abandoned holiday - RyanAir terms and conditions

Post by simonhill »

Solway1 wrote:I recently flew with EasyJet but clarified with them first what type of ‘package’ would be suitable. They were very clear with me that it had to be a ‘box or padded type bike bag’ I packed my bike in a cardboard bike box and there were no problems at check-in. They did say that a plastic type bag was not acceptable as there were risks of damage to the bike and they were bothered about escalating number of complaints and calls for compensation where items were not packaged securely. I
On arrival in Portugal I managed to persuade the hotel to keep my cardboard box while I did my cycle tour, returning 10 days later to stay there again, package my bike and fly home


Solway, I think this is an important piece of current information that should be made into a new post highlighting the change. Many forum members will be flying easyJet this summer and using a poly bag - because it's what they've always done.
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