I found about this when I was about to order materials for Mark's Mark2 Housse, an investment presently suspended.
I complained to Eurostar.I would urge others aggrieved to complain likewise
Also informed Dave Holladay of CTC.
If there is sufficient volume of protest, maybe they will ease off.
I do not consider my bike[s] have caused any problem, it/they occupy a top shelf and comprise much less baggage than most of the other punters
Here is the full text of the email exchange:
Email on behalf of Eurostar from Via Email (Lucy, Eurostar Support) 22/01/2013 05.58 PM
Thank you for your in-depth response. Your comments have been passed on to the relevant department dealing with comments and feedback about baggage allowances, particularly bicycles. They have advised me that your email is perfect for the type of examples they need regarding our passengers when travelling with bicycles.
Again, thank you for your comments, they are greatly appreciated.
Lucy, Eurostar Support
Your question By Email 22/01/2013 05.04 PM
thank you for your reply.
Like many other cyclists, I welcome the opportunity to travel sustainably on trains, both in Britain and in Europe.
I am able to take my cycle free on trains within Britain, either packed or as a complete cycle.
I have equipped myself with a cycle carrying bag, at some expense, in order to conform to the previous Eurostar regulation and the normal requirements on European trains.
Moreover I have marketed this opportunity to other cyclists via
the CTC Forum, which has no doubt brought you a considerable amount of business over past years.
I value this method of travel not only because of the sustainability of the travel, but also because it enables me to monitor the safety of the relatively fragile cycle.
I do not wish to entrust it to baggage handlers, who may not care for it as well as I do.
I am aware that it is possible to pay for the cycle to be carried on Eurostar, but this is very expensive, and I note that it has increased in 2013
from £25 to £30, or a 20% increase.
It is not possible to reduce a normal cycle to less than 85cm long - only folding cycles fit this requirement.
I disagree entirely that cycles in 120cm bags cause inconvenience and discomfort:
in my experience, because cycles are light relative to the large suitcases others use, they can be placed on the upper rack, where they are out of the way and present no problem for other passengers.
In my experience your trains are full of passengers taking many
enormous suitcases, which they have great difficulty in manoeuvring and storing on your trains.
There are also passengers with push-chairs for young children.
These passengers are not surcharged for their suitcases
- I am therefore disappointed that Eurostar chooses to penalise cyclists.
I hope that you can find a solution that is beneficial to cyclists in consultation with the cycling community and particularly the CTC.
On 22/01/2013 13:27, Eurostar Support wrote:
Email on behalf of Eurostar from Via Email (Lucy, Eurostar Support) 22/01/2013 02.27 PM
Thank you for your e mail.
Sorry for the delayed reply.
Our revised baggage policy is now a maximum of 85cm in its longest length for suitcases and bike bags. On this link is more information on sizes; http://www.eurostar.com/pdf/baggage/bik ... rostar.pdf
Following the recent, more general luggage policy change, we are very aware of cyclists, their requirements and how our policy might affect them. We are currently reviewing things from a cyclist's perspective and whilst this may not mean any changes to the policy, we are keen to find some kind of solution. If you have any specific feedback, please let me know and I will forward it onto the relevant department.
Lucy, Eurostar Support
Your question By Web Form 14/01/2013 01.15 PM
Hitherto Eurostar has advertised a max length of luggage item as 120cm. This has permitted carrying bikes in bags available for this purpose, as on French and other European trains.
However the advice now shows a maximum size of 85cm.
Is this correct?
Has this change been introduced after consultation with user organisations, in this case cycle organisations like CTC?
[Edited to remove my id 25jan13]