Membership Renewal

Anything relating to the clubs associated with Cycling UK
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robgul
Posts: 3014
Joined: 8 Jan 2007, 8:40pm
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Membership Renewal

Postby robgul » 15 Dec 2008, 9:29am

This is not a rant .... yet ...

I have been trying to phone to renew my membership on and off for over two weeks - the phone system simply says the usual "all agents are busy" and to either leave a message or hang on - I have tried both to no avail.

An e-mail to membership@ has been sent asking them to call me and take the details.

Questions :

1 Why is the phone system so inefficient ? (I know it's outsourced)

2 Why is there no online renewal process ? - simple in this day and age

3 Will I be barred from the club run on Wednesday if I haven't renewed? :? :roll:

Somebody help me .... please

Rob
E2E http://www.cycle-endtoend.org.uk
HoECC http://www.heartofenglandcyclingclub.org.uk
Cytech accredited mechanic . . . and woodworker

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Simon L6
Posts: 1382
Joined: 4 Jan 2007, 12:43pm

Postby Simon L6 » 15 Dec 2008, 10:45am

AAAAAAAAAGGGGGGGHHHHHHHHHHH

PM me. Please.

I was with the person who recruited me to the CTC on Saturday evening. She's been a member since 1984. Complete lack of understanding from Arvato. Gone.

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robgul
Posts: 3014
Joined: 8 Jan 2007, 8:40pm
Contact:

Postby robgul » 15 Dec 2008, 5:27pm

To my amazement I finally managed to get through on the phone and (hopefully) renewed my membership.

... and thanks to Simon for his call to me this afternoon and the offer to kick ass.

Rob
E2E http://www.cycle-endtoend.org.uk
HoECC http://www.heartofenglandcyclingclub.org.uk
Cytech accredited mechanic . . . and woodworker