On Sunday I placed an order for a HG50 cassette and PC850 chain using Halfords "click and collect" service. Delivery to the store was scheduled to be available for pick up from Wednesday after 1pm. Convenient for collection after work, better than waiting in for a delivery from CRC.
A text arrived confirming the order was received and promising further contact. By Wednesday there had been no follow up text so I decided to go straight home after work to check e-mails. Other than an e-mail offering a 10% discount on my next order there was nothing. I checked on-line which showed my order needed to be collected by Saturday.
On Thursday I set about some maintenance on the bike and discovered I needed a new BB. The 10% discount sprang to mind. I toyed with the idea of re-ordering the cassette and chain at 10% discount and simply not picking up the "click and collect", instead I made up the free "home delivery" price with some more PC850 chains.
To my complete amazement I received texts and e-mails that my "home delivery" order had been placed and also dispatched for delivery on Friday. I would receive a confirmed one hour delivery slot some time Friday morning.
On Friday I was passing the Halfords store so popped in for the "click and collect", explaining that I had not had any confirmation that the items were available. Their computer said my order was there. They couldn't find the order where it should have been, nor anywhere else. They started looking for the parts from stock and were ready to provide a PC870 as a free upgrade but could only find a lower quality cassette.
Another Halfords staff member appeared who found the cassette and shortly after the chain that I had ordered. "Click and collect" had taken 15 frustrating minutes but I did have what I'd ordered, although I'd now missed out on the free upgrade.
Back home I waited for my "home delivery". 15 minutes after the delivery window had passed I logged on and took a look at the tracking info. Apparently my delivery had been made an hour earlier and the package was signed for.
I await a response to my e-mail to try and discover exactly where it has been delivered to, all I know is that I don't have it. I'll report back in due course.
Hand wash only. Do not iron.