Decathlon mail order

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peetee
Posts: 1366
Joined: 4 May 2010, 10:20pm

Decathlon mail order

Postby peetee » 12 Mar 2019, 11:31am

Not recommended.
The item, a Sora cranksets, was listed as in stock was ordered on Monday, dispatched on Friday and arrived Tuesday. They state 48 hour delivery but the processing time before that is inexcusable.
The cranksets was bagged and boxed but loose so one crank has bounced around in there and scratched the other. Also it is a later generation to that described and pictured; R3000 not 3500 as required.
Current status report:
Latter side of fifty and feeling less than nifty.
Too many bikes on pegs and too few miles in the legs.

pete75
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Re: Decathlon mail order

Postby pete75 » 12 Mar 2019, 12:02pm

Have had several mail orders from Decathlon over the last couple of years. All arrived quickly, well packed, as described and undamaged. Recommended.

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mjr
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Re: Decathlon mail order

Postby mjr » 12 Mar 2019, 2:19pm

I've also had no problems with a couple of orders, but I've mainly bought clothing not parts.
MJR, mostly pedalling 3-speed roadsters. KL+West Norfolk BUG incl social easy rides http://www.klwnbug.co.uk
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landsurfer
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Re: Decathlon mail order

Postby landsurfer » 12 Mar 2019, 2:51pm

Always had top quality mail order from Decathlon ....
Ulster will fight, and Ulster will be right ... Carson.
The Road Goes On Forever ...

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Redvee
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Re: Decathlon mail order

Postby Redvee » 13 Mar 2019, 2:06am

mjr wrote:I've also had no problems with a couple of orders, but I've mainly bought clothing not parts.


Another one for clothing orders and had them sent to a locker collection point which I can get to on my way to work, only issue with that is the driver drops the parcels after I've passed through the area. Not having a local Decathlon I do my instore viewing at the Decathlon branch in Barcelona and if there are items that take my fancy then I'll order them online once I get the sizing sorted.

thelawnet
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Re: Decathlon mail order

Postby thelawnet » 13 Mar 2019, 10:40pm

I find that Decathlon's mail order invariably takes longer than they say it will. Sometimes MUCH longer.

It would be preferable if they gave accurate, but slow, time estimates.

Others such as Wiggle are much more reliable.

The actual products are good

Bmblbzzz
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Re: Decathlon mail order

Postby Bmblbzzz » 15 Mar 2019, 8:16pm

I've ordered a couple of items from Decathlon, though never cycle parts (or clothing). Everything's always arrived promptly, but one item had damage to a small plastic component. Impossible to say for sure whether this happened in their delivery van, the warehouse, or in my backpack on the way home from the collection point, but they promptly and without fuss sent a replacement part free of charge.

peetee
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Re: Decathlon mail order

Postby peetee » 16 Mar 2019, 2:39pm

Further to my OP.
I have sent them an email of complaint and they have countered it by stating that the item arrived earlier that expected. Given the item was supposed to be sent 48h delivery their estimate (declared post payment/checkout I might add) of 2 week delivery is way off and to suggest I should be happy with 7 day turnaround is not on.
Current status report:
Latter side of fifty and feeling less than nifty.
Too many bikes on pegs and too few miles in the legs.

Ray
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Joined: 27 Jan 2007, 11:10am
Location: West Yorkshire

Re: Decathlon mail order

Postby Ray » 16 Mar 2019, 4:17pm

thelawnet wrote:I find that Decathlon's mail order invariably takes longer than they say it will. Sometimes MUCH longer.

It would be preferable if they gave accurate, but slow, time estimates.

Others such as Wiggle are much more reliable.

The actual products are good


My experience exactly. Slow to despatch, poor tracking, late arrival. Nothing wrong with the goods, though.
I complained, suggested they take a look at the far superior operation of Wiggle and others, and told them I'd not be mail ordering again. I seem to remember having previously used their click and collect from the store, which worked OK.

It seems they're not really interested in mail order.
Ray
The trouble with the world is that the stupid are cocksure and the intelligent are full of doubt - Bertrand Russell

truckturner
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Joined: 6 Oct 2015, 4:42pm

Re: Decathlon mail order

Postby truckturner » 27 Mar 2019, 1:27pm

Ordered a Dynamo wheel last week. When I went to check out delivery the local store was 03/04/2019 or home 02/04/2019. They gave this information at the checkout before I ordered it. It is arriving tomorrow by DPD who have informed me of the time. Sure its a long wait about 8 days in total against the original 14 and I would like it quicker but this is not an item stocked in store and probably comes from a French depot. However I have just bought a £30 Shimano dynamo wheel for my going to the shop bike and at that price I don't mind the wait. let you know how I get on o this index with the wheel Cheers Peter

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TrevA
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Re: Decathlon mail order

Postby TrevA » 27 Mar 2019, 4:43pm

I was also going to post about the slow delivery time offered by Decathlon. I ordered an RS11 rear wheel and a Triban gear hanger last Friday 22nd March. I was also offered delivery date of 1st or 2nd April, a full 11 days after ordering.

pga
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Re: Decathlon mail order

Postby pga » 17 Apr 2019, 6:47pm

I have used click and collect, usually clothing, from my local Decathlon without any problems.

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TrevA
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Re: Decathlon mail order

Postby TrevA » 20 May 2019, 12:29pm

pga wrote:I have used click and collect, usually clothing, from my local Decathlon without any problems.


That’s ok if the local store has it in stock. If they don’t then you’ll be waiting ages for the item to come from France. 11 days for me. I’ve had stuff from China quicker.

irc
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Location: glasgow

Re: Decathlon mail order

Postby irc » 20 May 2019, 4:19pm

Ordered item for click and collect at local Asda. Arrived within 48 hours. Guess it depends what percentage they Ness up.

Polisman
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Re: Decathlon mail order

Postby Polisman » 26 May 2019, 3:13pm

You must have had a bad week.decathlon for me has always been super reliability