Spa Cycles (Harrogate)

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Graham
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Re: Spa Cycles (Harrogate)

Postby Graham » 17 Jan 2019, 9:20am

A bit of a lumpy one this time :-

3rd Jan - I ordered a couple of rims and three other items
Usual online order confirmation emails received . . .

Two weeks later - nothing . . . no money taken : no communication . . .
An email to enquiries@ received no reply ( until after matters were resolved )

A phone call was met with a "can I call you back in 5 minutes". No return call received.

A second phone call the following day led to the resolution of the problem :-
One clothing item was out-of-stock & discontinued . . . and thus the Order sat in the "unfulfulled" black hole.

The Recovery was good though :
I received rest of the items the following morning, by courier

Then, I also received an email reply to the one I sent ( above ) with an apology for the delay.

londoncommuter0000
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Re: Spa Cycles (Harrogate)

Postby londoncommuter0000 » 18 Jan 2019, 5:36pm

bobg wrote:I get quite a lot of poor service from retail outlets so when something outstanding happens, it's nice to share it. I ordered about £25worth of bits and pieces from Spa Cycles today, over the phone because I wasn't near a PC and wanted to get the order in. When I asked about payment by credit/debit card, I was told not to bother, they'd send the items out with an invoice, and to just stick a cheque in the post when it was convenient! ..... When I can't even fill my car with petrol round here without paying for it in advance, and when off licences are manned from behind plastic fortifications, this came as a shock, albeit a very welcome one!!


Have bought from Spa before. I agree - they're top notch.
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Graham
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Re: Spa Cycles (Harrogate)

Postby Graham » 21 Jan 2019, 1:18pm

OMG - rest of UK cut off from SPA Cycles !!!!!

At time of writing their website appears to be out-of-action.

Nnnnooooooooooooooooooooooooo . . .

geocycle
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Re: Spa Cycles (Harrogate)

Postby geocycle » 21 Jan 2019, 1:21pm

Graham wrote:OMG - rest of UK cut off from SPA Cycles !!!!!

At time of writing their website appears to be out-of-action.

Nnnnooooooooooooooooooooooooo . . .


The end of the world, that's b Brexit for you!

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Paulatic
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Re: Spa Cycles (Harrogate)

Postby Paulatic » 21 Jan 2019, 1:25pm

Graham wrote:OMG - rest of UK cut off from SPA Cycles !!!!!

At time of writing their website appears to be out-of-action.

Nnnnooooooooooooooooooooooooo . . .


Fake News !
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Ray
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Re: Spa Cycles (Harrogate)

Postby Ray » 21 Jan 2019, 1:56pm

Clearly visible from here. OK, only 30 or so miles from me in W. Yorks - but isn't the internet thingy international ? :D
Ray
The trouble with the world is that the stupid are cocksure and the intelligent are full of doubt - Bertrand Russell

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Re: Spa Cycles (Harrogate)

Postby Bonefishblues » 21 Jan 2019, 2:00pm

They're alive I tell you, Spa are alive! :D

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Graham
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Re: Spa Cycles (Harrogate)

Postby Graham » 21 Jan 2019, 3:23pm

Phew, I had better unkill myself . . .

Bonefishblues
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Re: Spa Cycles (Harrogate)

Postby Bonefishblues » 21 Jan 2019, 3:47pm

Graham wrote:Phew, I had better unkill myself . . .

Well, on this account anyway Graham.

See you all when my ban ends :lol:

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philg
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Re: Spa Cycles (Harrogate)

Postby philg » 20 Feb 2019, 12:58pm

On Sunday afternoon I ordered online one of their excellent value triple chainsets and BB which, with a pair of self extracting crank bolts, came to exactly £50 and qualified for free delivery.
Postie brought it this morning.
Top service (as usual IME)

Suffolker
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Re: Spa Cycles (Harrogate)

Postby Suffolker » 20 Mar 2019, 2:24pm

I ordered a Gilles Berthoud Galibier saddle on Monday morning (18/3/2019), and it was delivered to me in Suffolk, by tracked courier, at 10 a.m. today, Wednesday. Excellent service, and a very competitive price for said article as well.
Hats off to Spa.

truckturner
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Re: Spa Cycles (Harrogate)

Postby truckturner » 27 Mar 2019, 1:07pm

Just bought a dynamo wheel. Great advice, unbeatable price wheel is perfect cheers

wearwell
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Re: Spa Cycles (Harrogate)

Postby wearwell » 15 May 2019, 8:06pm

Spa is OK as a rule, no better or worse than many others. But I got let down badly with a thoroughly crap deal on a new Spa Titanium Audax. A lot of things about it were wrong - worst being sand-blasting sand left in the frame which didn't make itself apparent until the steering started seizing, potentially lethally. I was slow complaining having been away from cycling following an injury, but got fobbed off with just a token "gift".
Haven't bought anything from them since and won't be doing!
I find this thread a bit pathetic - you shouldn't be grateful if a supplier simply fulfils an order in reasonable time - they all do that fairly well.
PS Another expensive failing was the SRAM Apex gear set which basically didn't work well from new and eventually one of the levers failed completely. They were rubbish and I see they are discontinued.I replaced them from other sources, getting no joy from Spa.

Samuel D
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Re: Spa Cycles (Harrogate)

Postby Samuel D » 15 May 2019, 8:50pm

So you’ve told us again and again and again and again in this “pathetic” thread that you keep coming back to, wearwell. (I probably missed some.) What are you hoping to achieve with the repetition? We noted your message the first time.

wearwell
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Re: Spa Cycles (Harrogate)

Postby wearwell » 16 May 2019, 2:30pm

Samuel D wrote:S.... What are you hoping to achieve with the repetition? We noted your message the first time.
Just a reminder!
Do we run threads in support of other bike shops? If not why not?
I got some excellent brake blocks from Wiggle, by the next post! Marvellous! Over the moon! Miraculous! I'm sooo excited!!