Merlin Cycles

Please be fair and thoughtful in your opinions. No rants please.
Post Reply
User avatar
RickH
Posts: 5435
Joined: 5 Mar 2012, 6:39pm
Location: Horwich, Lancs.

Merlin Cycles

Post by RickH »

Reminded by the "Poor Service" topic elsewhere in this forum I thought I would give a thumbs up to Merlin Cycles.

They are close enough to me that, up until now, I've always used their over the counter service.

Recently I found they had stock of something I wanted that wasn't widely available (mounts for the original Gamin Virb camera). Not only did I get the bonus that the price had gone down between me finding the item on their site & ordering but, having ordered at lunchtime one day, the postman delivered the package barely 24 hours later.

Rick.
NewHorizon
Posts: 421
Joined: 14 Mar 2007, 10:10am
Location: The Marches

Re: Merlin Cycles

Post by NewHorizon »

I'll second that - I've bought from them a lot and they're my online retailer of choice, keen prices, super fast service, never any issues. Their own brand clothing, of which I have bibs, l/s jersey and sundry warmers is great value for money.
Des49
Posts: 771
Joined: 2 Dec 2014, 11:45am

Re: Merlin Cycles

Post by Des49 »

I also approve of Merlin. Use them for more racier stuff rather than for components for my own old bikes.

When I brought a Stages Power Meter and had issues with it they were really prompt in dealing with this, including 2 replacement cranks. Then actually got the latest model (apparently issues solved), from them.

Currently got a really rough Look pedal I want to return, they didn't want it back initially to see if it "ran in", so hopefully will experience the same service this time around.
reohn2
Posts: 40711
Joined: 26 Jun 2009, 8:21pm

Re: Merlin Cycles

Post by reohn2 »

I've used Merlin Cycles a few times as their prices are pretty keen and they offer free postage,but this week their service was extremely quick and efficient.
I ordered a Deore M951 rear mech on Thursday @ 10.33am and it was in my hands @ 10.25am on Friday,free Royal Mail postage and cheapest on the web.
Magic service Merlin! :D :D :D
And quick delivery RM :D :D :D
-----------------------------------------------------------
David9694
Posts: 759
Joined: 10 Feb 2018, 8:42am

Re: Merlin Cycles

Post by David9694 »

Very disappointed with Merlin over a refusal to replace / refund an Icetoolz chain cleaner - “hey, customer don’t go putting any chain cleaner in your chain cleaner - it weakens the (already weak) plastic!”.
You spend £scores with them and would do in the future and this is how they act: makes no sense.
reohn2
Posts: 40711
Joined: 26 Jun 2009, 8:21pm

Re: Merlin Cycles

Post by reohn2 »

Personally I've always found Merlin Cycles cheap and very quick to deliver thumbs up from me! :)
-----------------------------------------------------------
Pendodave
Posts: 163
Joined: 3 Jun 2020, 8:27am

Re: Merlin Cycles

Post by Pendodave »

David9694 wrote:Very disappointed with Merlin over a refusal to replace / refund an Icetoolz chain cleaner - “hey, customer don’t go putting any chain cleaner in your chain cleaner - it weakens the (already weak) plastic!”.
You spend £scores with them and would do in the future and this is how they act: makes no sense.

Always sad to see reports of poor service, but I have to say that my experience with them (including one this week) has always been excellent.
philvantwo
Posts: 1391
Joined: 8 Dec 2012, 6:08pm

Re: Merlin Cycles

Post by philvantwo »

I've had a few things from them, paid extra once for next day delivery and it came the day after, they refunded my postage costs straight away. Then I ordered a Lusso jacket, I wore it once and when I took it off I noticed there was a small hole where the cuff hadn't been sewn onto the sleeve properly! I sent it back and they refunded my postage costs and sent me a new jacket on next day delivery.
User avatar
philg
Posts: 611
Joined: 7 May 2009, 12:13pm
Location: Porlock, Somerset

Re: Merlin Cycles

Post by philg »

Always had good service from them, along with Tredz they are my first choice for online orders.

Their MTB frames were great value years ago and I was very happy that they still stocked replacement gear hangars for my 10 year old Rock Lobster.
The weekend comes, my cycle hums
David9694
Posts: 759
Joined: 10 Feb 2018, 8:42am

Re: Merlin Cycles

Post by David9694 »

Pendodave wrote:
David9694 wrote:Very disappointed with Merlin over a refusal to replace / refund an Icetoolz chain cleaner - “hey, customer don’t go putting any chain cleaner in your chain cleaner - it weakens the (already weak) plastic!”.
You spend £scores with them and would do in the future and this is how they act: makes no sense.

Always sad to see reports of poor service, but I have to say that my experience with them (including one this week) has always been excellent.


Likewise, to be honest - but did you have to deal with them over faulty goods?
audaxjk
Posts: 30
Joined: 2 Mar 2020, 4:45pm

Re: Merlin Cycles

Post by audaxjk »

I’ve only had good experiences with Merlin. Standard Delivery is usually really quick.

Last year I bought a Shimano road hydraulic shifter/brakeset from them. One shifter developed an intrinsic oil leak, sent it back. I was a bit miffed as had to take bar tape off and disconnect the hose and gear cable and their communication was a bit vague.
However Merlin refunded me my whole order without me asking (nor telling me!) and sent me out a replacement shifter.
Post Reply