Sigma Sport-Germany

Please be fair and thoughtful in your opinions. No rants please.
Tonyf33
Posts: 3926
Joined: 17 Nov 2007, 3:31pm
Location: Letchworth N.Herts

Sigma Sport-Germany

Postby Tonyf33 » 25 Apr 2016, 3:35am

Broke my light clamp after the bike rolled away from leaning on the bin shed..doh
Contacted Sigma via their website and got a very prompt response in English from a very helpful lady.
Offered to post me a.new clamp for €5,75 inclusive (meaning clamp only 2euros!)
Only snag being sending funds as a bank transfer which would cost a ridiculous amount through the bank and they couldn't/wouldn't accept paypal.
Managed to find someone via London fixed gear with a German bank account whom sent the funds (& I paid them.via PP) and Sigma were happy for another person to do so other than the recipient.
Recieved clamp with documentation 5 days after payment.
Really excellent service and communication and their lights are pretty good too :D

User avatar
TrevA
Posts: 2561
Joined: 1 Jun 2007, 9:12pm
Location: Nottingham

Re: Sigma Sport-Germany

Postby TrevA » 25 Apr 2016, 1:09pm

Wouldn't they take a credit card payment?
A cart horse trapped in the body of a man.
http://www.jogler2009.blogspot.com

Tonyf33
Posts: 3926
Joined: 17 Nov 2007, 3:31pm
Location: Letchworth N.Herts

Re: Sigma Sport-Germany

Postby Tonyf33 » 25 Apr 2016, 6:54pm

TrevA wrote:Wouldn't they take a credit card payment?

No, they don't retail directly to individuals normally though I did ask if they'd take a card payment. Saved a lot of money and got the correct part as lots of online sellers were advertising the wrong part as fitting my light (PAVA) albeit very similar in design.

drossall
Posts: 5029
Joined: 5 Jan 2007, 10:01pm
Location: North Hertfordshire

Re: Sigma Sport-Germany

Postby drossall » 25 Apr 2016, 8:44pm

I got stuck like that. They had a stock of the ancient slide-in computer mounts, and I wanted some. Couldn't find a way to do the transfer, so never followed through.

Tonyf33
Posts: 3926
Joined: 17 Nov 2007, 3:31pm
Location: Letchworth N.Herts

Re: Sigma Sport-Germany

Postby Tonyf33 » 26 Apr 2016, 12:36am

drossall wrote:I got stuck like thaI'd They had a stock of the ancient slide-in computer mounts, and I wanted some. Couldn't find a way to do the transfer, so never followed through.

I was given these as an option but as I'd already being offered help didnt use them.
http://www.transferwise.com, for the same amount (€5,75) it works out to £6.47 instead of the £4.50 it cost me to send the helpful person 6 euros via paypal personal payment.