Tredz, no customer service.

Please be fair and thoughtful in your opinions. No rants please.
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trilathon
Posts: 115
Joined: 30 May 2012, 11:23am

Tredz, no customer service.

Postby trilathon » 15 Mar 2017, 7:30pm

Contacted them via their online query system regarding a warranty on a helmet I purchased a 6 months ago....no response and I've resorted to gluing the defective attachment parts back together. I won't use them again.
Last edited by trilathon on 17 Mar 2017, 3:10pm, edited 1 time in total.
Searching for, and camping in, places of antiquity and wild beauty. Former ironman, 3PCX, Rough Stuff Fellowship, fell runner, regional time trial champion and 20 odd years of cyclo camping around Europe.

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Heltor Chasca
Posts: 3016
Joined: 30 Aug 2014, 8:18pm
Location: Near Bath & The Mendips in Somerset

Re: Tredz poor customer service

Postby Heltor Chasca » 15 Mar 2017, 7:38pm

Sorry to hear this. I've personally found them one of the best out there.

UpWrong
Posts: 1024
Joined: 31 May 2009, 12:16pm
Location: Portsmouth, Hampshire

Re: Tredz customer service

Postby UpWrong » 15 Mar 2017, 11:09pm

They impressed me when they rang because they could only part-fill an order and were happy to dispatch separately at no extra cost.

philvantwo
Posts: 1125
Joined: 8 Dec 2012, 6:08pm

Re: Tredz customer service

Postby philvantwo » 16 Mar 2017, 12:37pm

I only used them once, I ordered a combination lock for my mountain bike, they sent a key operated one and would only change it if I would pay 2 lots of postage. Never been on their website since.