Bikester

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whoof
Posts: 1453
Joined: 29 Apr 2014, 2:13pm

Bikester

Postby whoof » 3 Oct 2017, 2:34pm

I've never heard of this this shop/site, I think it might be Dutch. The prices look very good but I can't find the model Kona Sutra linked below for sale any retailer I recognise. I have found it on Amazon and OOTDoors . I know there have been a number of sites set up to that have no stock and have no intention of doing anything but taking your money. Has anyone used this company and if so what were your experiences?

https://www.bikester.co.uk/kona-sutra-a ... 03132502:s

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Paulatic
Posts: 3410
Joined: 2 Feb 2014, 1:03pm
Location: 24 Hours from Lands End

Re: about Bikester

Postby Paulatic » 3 Oct 2017, 2:41pm

Whois says they are German. A search says Customer service might not be the best.
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iandriver
Posts: 1833
Joined: 10 Jun 2009, 2:09pm
Location: Cambridge.

Re: about Bikester

Postby iandriver » 3 Oct 2017, 6:17pm

Tir most detailed site info id here: https://www.bikester.co.uk/imprint.html
Supporter of the A10 corridor cycling campaign serving Royston to Cambridge http://a10corridorcycle.com. Never knew gardening secateurs were an essential part of the on bike tool kit until I took up campaigning.....

PH
Posts: 6137
Joined: 21 Jan 2007, 12:31am
Location: Derby
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Re: about Bikester

Postby PH » 4 Oct 2017, 12:42pm

I've used them a few times for items not available at my favoured suppliers or not at the same price. I am aware that some have had poor customer service, but my transaction have been fine, including one return. Queries are replied to promptly, shipping is tracked and with DHL, all pretty standard stuff.

whoof
Posts: 1453
Joined: 29 Apr 2014, 2:13pm

Re: about Bikester

Postby whoof » 4 Oct 2017, 12:53pm

PH wrote:I've used them a few times for items not available at my favoured suppliers or not at the same price. I am aware that some have had poor customer service, but my transaction have been fine, including one return. Queries are replied to promptly, shipping is tracked and with DHL, all pretty standard stuff.



Thanks, I saw some of the negative feedback was about DHL delivery when you are out but this wouldn't be a problem for me as I'd get stuff sent to work.

PH
Posts: 6137
Joined: 21 Jan 2007, 12:31am
Location: Derby
Contact:

Re: about Bikester

Postby PH » 18 Nov 2017, 1:52pm

Used them again in the last couple of weeks, ordered something and changed my mind when it arrived.
Returned free with a downloaded label and taken to the PO, full refund received within a week.

I'd have no hesitation in using them again based on my transactions so far.

hemo
Posts: 262
Joined: 16 Nov 2017, 5:40pm
Location: West Sussex

Re: about Bikester

Postby hemo » 11 Dec 2017, 10:54am

I have only recently found them (Bikester) and can't fault the ordering and delivery process.

dainiusd
Posts: 29
Joined: 14 Dec 2011, 2:49pm

Re: about Bikester

Postby dainiusd » 22 Mar 2018, 1:34pm

Used them couple times. Biggest problem when item is out of stock - order is hanging forever, no customer support letting you know about situation until you try to trace why order is not being shipped...