I have a Park Tool frame pump (that can be adjusted to any frame size) and managed to knock it off when I was riding. The 'inners' of the bit of the pump that fits round the valve came off and were lost in the undergrowth. I was annoyed that a good pump was now useless for the sake of a couple of bits of plastic and a rubber gasket! On the off-chance, I e-mailed Park Tool in the USA to see if if I could purchase the spare parts ( even though the pump is now discontinued according to their website) and they sent me the necessary bits free of charge. I received them within a week from the USA.
Very good customer service!!
Please be fair and thoughtful in your opinions. No rants please.
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