Halfords - service
Posted: 7 Jul 2018, 7:59pm
In case you were thinking of using Halfords:
1) Back in May I order a bike rack relying on the photo on the Halfords website to make the purchase.
2) Halfords send the wrong rack
3) I complain
4) Halfords tell me I'm wrong
5) I prove Halfords wrong
6) Do Halfords apologise? Well, grudgingly I get a half-apology
7) Halfords ask me to return the wrong rack
I return the rack to the nearest store with a note for their Customer Services team to tie the return to the case
9) Halfords do not have the rack I want at the store, so I email the CS team to ask them to send me the right rack
10) Halfords do not respond.
11) I eventually tire of waiting & ask them to get back to me
12) Halfords tell me I was given a 'direct' replacement when I dropped the rack of at the store. Was I heck as like!!!
13) In doing so, Halfords effectively accuse me of fraud
14) I ask for a direct line to a manager, as this has gone on far too long.
15) In the meantime, Halfords are still displaying the incorrect image on their website.
16) Watch this space...
1) Back in May I order a bike rack relying on the photo on the Halfords website to make the purchase.
2) Halfords send the wrong rack
3) I complain
4) Halfords tell me I'm wrong
5) I prove Halfords wrong
6) Do Halfords apologise? Well, grudgingly I get a half-apology
7) Halfords ask me to return the wrong rack
I return the rack to the nearest store with a note for their Customer Services team to tie the return to the case
9) Halfords do not have the rack I want at the store, so I email the CS team to ask them to send me the right rack
10) Halfords do not respond.
11) I eventually tire of waiting & ask them to get back to me
12) Halfords tell me I was given a 'direct' replacement when I dropped the rack of at the store. Was I heck as like!!!
13) In doing so, Halfords effectively accuse me of fraud
14) I ask for a direct line to a manager, as this has gone on far too long.
15) In the meantime, Halfords are still displaying the incorrect image on their website.
16) Watch this space...