Exposure Lights: Repair Service

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ged lawrenson
Posts: 14
Joined: 13 Sep 2013, 6:20pm

Exposure Lights: Repair Service

Postby ged lawrenson » 28 Jan 2019, 3:35pm

It's not immediately obvious from their website but Exposure Lights do an excellent repair service - even if a product is outside a 2year warranty.
https://exposurelights.com/warranty
I dropped my 10 year old Maxx - D front light, dislodging the backcap and seal, and breaking a wire connection to the emitter plate. An email to Exposure confirmed that they could provide a quote for repair - so long as I had the original receipt. Luckily I'd kept it.
I registered details of the product and the damage, sent it back, they emailed an invoice for a very reasonable cost of repair, which was settled online, and the working-again light was received a few days later. As well as re-soldering the broken wire connection, they reseated the backcap and replaced the control button.
In all the process took less than 3 weeks.
In summary I'm pleased I invested in an excellent product, supported by commendable customer service from Exposure.

User avatar
Redvee
Posts: 2167
Joined: 8 Mar 2010, 8:58pm

Re: Exposure Lights: Repair Service

Postby Redvee » 29 Jan 2019, 1:20am

I contacted them when the Storm Port cover on my Sirrus wasn't seating as well as it should. Initially I spoke to them at the NEC show but they didn't have any left but an email when I got home and a few days later one arrived in the post. I need to do the same with my TraceR light now.

jaydm
Posts: 10
Joined: 5 Feb 2019, 5:19pm

Re: Exposure Lights: Repair Service

Postby jaydm » 12 Feb 2019, 6:36am

They repaired my Exposure Blaze Mk1 and were very good to deal with. Glad I didn't chuck it away.