Re: Halfords online
Posted: 10 Nov 2019, 1:10pm
I wanted to buy a new bike computer and my local Halfords had one in stock. Just one. I ordered it and went to collect it. When I got there I found the one in stock was the display model and they were not allowed to sell it. I'd driven 10 miles and after much debate I was told that the next nearest store -20 miles away - had one in stock and I could go and pick it up.
Not wanting a 60 mile round trip for nothing I "persuaded" my store to ring up to check. Sure enough this was also the display model.
My store agreed this wasn't good service and suggested I made a complaint to Head Office. I did. And guess what HO did? They passed the complaint to my local store to resolve.
I finally got what I wanted from Wiggle.
Not wanting a 60 mile round trip for nothing I "persuaded" my store to ring up to check. Sure enough this was also the display model.
My store agreed this wasn't good service and suggested I made a complaint to Head Office. I did. And guess what HO did? They passed the complaint to my local store to resolve.
I finally got what I wanted from Wiggle.