Wahoo ELEMNT app

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CarlHutchins1
Posts: 1
Joined: 23 Feb 2020, 11:09am

Wahoo ELEMNT app

Postby CarlHutchins1 » 23 Feb 2020, 11:14am

I’ve purchased a WAHOO ELEMNT BOLT this week, and every time I try to sign up to the companion app I get an error message stating “an unknown error has occurred, please try again”.

Is/has anyone else experienced this, or know how to fix it?

It’s driving me crazy I’ve tried on multiple different smart phones and raised a ticket with WAHOO!

Many thanks in advance!

NewHorizon
Posts: 418
Joined: 14 Mar 2007, 10:10am
Location: The Marches

Re: Wahoo ELEMNT app

Postby NewHorizon » 24 Feb 2020, 4:13pm

Mac or Android version? The Mac version was updated on 6 Feb and again on 19 Feb. It seems when they fix something they break something else, it's nowhere near the Garmin scale of things, but irritating nonetheless. There is a forum here you might want to search on https://groups.google.com/forum/#!forum ... emnt-users

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RickH
Posts: 5194
Joined: 5 Mar 2012, 6:39pm
Location: Horwich, Lancs.

Re: Wahoo ELEMNT app

Postby RickH » 25 Feb 2020, 3:28pm

My friend signed up using an Android phone recently & didn't have any problems.

One thing that occurs to me (because I've just been resetting my password on a non-cycling account) is could it be a problem with the password as some are restricted in the characters you can use, sometimes not allowing "special charcaters" or only allowing a small subset. I did have an issue one time with an account, again unrelated, where the password could be set using any characters but would not let you log in if you had used anything other than standard alphanumeric ones! :?