Evans Cycles poor customer service

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LinusR
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Joined: 24 May 2017, 7:27pm
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Evans Cycles poor customer service

Post by LinusR »

Evans Cycles is again featured in a newspaper consumer column for its poor customer service and its failure to provide goods paid for in advance. Observer page 52, 4 October, relates sorry tale about NHS worker who did not receive a bike paid for. Earlier this year a similar tale was related by The Guardian https://www.google.com/amp/s/amp.theguardian.com/money/2020/jul/20/i-feel-ive-been-taken-for-a-ride-by-evans-cycles Buyer beware.
delilah
Posts: 269
Joined: 11 Nov 2008, 4:44pm
Location: Oldham

Re: Evans Cycles poor customer service

Post by delilah »

To give them credit I have always found the shop at the Velodrome to be very helpful. But I wonder why their service has dipped? Could it be anything to do with their recent takeover by.....?
Bonzo Banana
Posts: 179
Joined: 5 Feb 2017, 11:58am

Re: Evans Cycles poor customer service

Post by Bonzo Banana »

I've seen quite a few stories about poor customer service in recent times because shops couldn't get stock in a timely fashion. No excuse for Evans not to deal with the situation fairly and offer refunds but they certainly aren't alone in failing customers. Slightly off topic I see some of Evan's bike brands are appearing on the Sports Direct site, Pinnacle etc.
Oldjohnw
Posts: 6582
Joined: 16 Oct 2018, 4:23am
Location: Northumberland

Re: Evans Cycles poor customer service

Post by Oldjohnw »

John
Psamathe
Posts: 12898
Joined: 10 Jan 2014, 8:56pm

Re: Evans Cycles poor customer service

Post by Psamathe »

One thing I think they are getting wrong is their move to "own brand". Everybody knows they don't manufacture e.g. cycling shorts, nor anything else; they just pay somebody (probably cheap) to print their branding on the product. I see it as about profitability which means buying cheap and selling expensive. So you are paying a lot for something built to a low price.

Last time I tried to get something from them (ordered online, delivery to shop) it didn't turn-up so with more and more own brand I don't even bother to check their web site any more.

Ian
PH
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Joined: 21 Jan 2007, 12:31am
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Re: Evans Cycles poor customer service

Post by PH »

It's a tough time for retail. whatever the size. I feel so sorry for the staff, I'm not sure which is going to be worse, being kicked out or remaining on an awful contract.
KTHSullivan
Posts: 587
Joined: 4 Aug 2017, 1:15pm
Location: Wind Swept Lincolnshire

Re: Evans Cycles poor customer service

Post by KTHSullivan »

I do not even look at the Evans website if considering a purchase of anything cycle related. An episode a few years ago when I thought I was in a sub-plot of an Ealing comedy whilst endeavouring to get cycle delivered put paid to that. I see though by all accounts they have got worse, although I thought at the time that would have been impossible.

https://uk.trustpilot.com/reviews/54477 ... 0002ae20f5

My review of the situation is above.

K
Just remember, when you’re over the hill, you begin to pick up speed. :lol:
foxychick
Posts: 308
Joined: 5 Jul 2012, 12:05am

Re: Evans Cycles poor customer service

Post by foxychick »

Wow had a look through some of the reviews and they are the worst i have ever seen, looks like this company is on borrowed time to be honest.
Oldjohnw
Posts: 6582
Joined: 16 Oct 2018, 4:23am
Location: Northumberland

Re: Evans Cycles poor customer service

Post by Oldjohnw »

I fear that, as ever, everything Mike Ashley touches sooner or later turns bad.
John
chris_suffolk
Posts: 645
Joined: 18 Oct 2012, 10:01pm

Re: Evans Cycles poor customer service

Post by chris_suffolk »

To their credit, my local store has re-opened after a few weeks closure due to unpaid rent. They decided that that their rent (on a store barely open a few months) was too high, and stopped paying. So the landlord locked them out. Unfortunately customers bikes in for servive were also locked in and they were unable to access them. Anyway, seems they saw the error of their ways and paid up, as they are now open again.
Oldjohnw
Posts: 6582
Joined: 16 Oct 2018, 4:23am
Location: Northumberland

Re: Evans Cycles poor customer service

Post by Oldjohnw »

Not quite sure why it is noteworthy or creditable for a tenant to pay their rent!
John
chris_suffolk
Posts: 645
Joined: 18 Oct 2012, 10:01pm

Re: Evans Cycles poor customer service

Post by chris_suffolk »

Sarcasm that Evans thought they shouldn't!! Just another example of the shoddy outfit or maybe a reflection of their owner?
rogerzilla
Posts: 1860
Joined: 9 Jun 2008, 8:06pm

Re: Evans Cycles poor customer service

Post by rogerzilla »

They do unusually badly on Trustpilot among other cycle shops.
Darkman
Posts: 152
Joined: 30 Aug 2019, 8:46pm

Re: Evans Cycles poor customer service

Post by Darkman »

I've only used Evans once - bought a crankset and crank puller for an old MTB I was fixing up before I sold it on.

The zip-ties holding the crankset in the box had both been cut, so the assumption would be that it was either a customer return or they had had it out of the box for something. Not a big deal but for some reason it annoyed me that they'd left the cut zip-ties in the box. That and I got the impression that it should have been advertised as either a return or open-box.

The packaging on the crank puller also had a big hole in it - part of the plastic was completely missing and it wasn't in the bag so one would assume it was like that when they packed it. The crank puller has a magnetic bit on the end which was plenty small enough to fit through the hole - fortunately it was still attached but it could very easily have not been.

Hardly a tale of life-and-death I'll grant you, but it didn't exactly inspire confidence. I generally go to CRC now.
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