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Evans Cycles poor customer service

Posted: 4 Oct 2020, 11:16pm
by LinusR
Evans Cycles is again featured in a newspaper consumer column for its poor customer service and its failure to provide goods paid for in advance. Observer page 52, 4 October, relates sorry tale about NHS worker who did not receive a bike paid for. Earlier this year a similar tale was related by The Guardian https://www.google.com/amp/s/amp.theguardian.com/money/2020/jul/20/i-feel-ive-been-taken-for-a-ride-by-evans-cycles Buyer beware.

Re: Evans Cycles poor customer service

Posted: 5 Oct 2020, 5:04pm
by delilah
To give them credit I have always found the shop at the Velodrome to be very helpful. But I wonder why their service has dipped? Could it be anything to do with their recent takeover by.....?

Re: Evans Cycles poor customer service

Posted: 5 Oct 2020, 7:03pm
by Bonzo Banana
I've seen quite a few stories about poor customer service in recent times because shops couldn't get stock in a timely fashion. No excuse for Evans not to deal with the situation fairly and offer refunds but they certainly aren't alone in failing customers. Slightly off topic I see some of Evan's bike brands are appearing on the Sports Direct site, Pinnacle etc.