Tbh, it looks like a standard 'not our problem' pre written sort of reply.
Hi William,
Sorry to hear that.
Mishandling, improper usage… aren’t covered by warranty. In this case SP provide Bearing Replacement Service for our customers. "Bearing replacement” service is not only for fixing bearings, but also for checking whole hub and we’ll send repaired hub back to you.
If you'd like to proceed the service, please order “bearing replacement” from SP online store
https://www.sp-dynamo.com/service.html The cost is TWD1000 (around USD33, including fix fee, return express fee). SP hub repair requires correct fixtures and processing which is offered in Taiwan service station only.
Please arrange the payment first then send your defective hub back to SP. ( hub only but not a wheel) I recommend to send by Post as it's cheaper. Please claim USD1 for the value and defected hub for repair on the document to avoid tax. Please ensure hub is packed with stuffing as protection before sending. From better tracking, you may consider getting the parcel tracked when applying delivery. Let me know after you send it.
I can't say for certain @Psamanthe.
The bike has been weekly washed without issue since I built it in July 19'
It has never been stood long enough for standing water to be an issue. The bike had been previously hosed down but not jet washed.
I believe water has got in after its last wash and just sat there rusting inside the bearing. It's all push fit sealed so I've no way to get in there and work on it myself. The first time span the thing it wasn't putting out any power. A bit of wd40 overnight seems to have solved that but the hub is still making a horrible (although not ridiculously loud) grinding noise.
I took it for a ride today and didn't really notice anything wrong with it. The wheel is spinning a bit better but the noise is still there.
Ordering a replacement PD-8 on Monday. It's the only hub I know of that offers a 6 bolt disc mount, 6v 2.4w output at a reasonable price. A Son would be nice but at £200, no way