If complaining about a person or company, please only state easily-proven facts, and give as much benefit of the doubt as you can.
Any allegation that might damage the reputation of a person or company is potentially libellous, unless proven true. In UK law, the providers and hosts of this forum are potentially liable for claims of libel, and we don't wish to have to appear in court to prove that allegations are true.
Libellous post wrote:Bloggs and Sons are not able to provide bike parts with any sort of reliability, and take months to issue refunds. Avoid this shop at all costs - they're a bunch of thieves!
Less-libellous post wrote:Bloggs and Sons failed to send me the part that I had ordered, and were slow issuing me with a refund. They do seem to have other satisfied customers, so this might have been unusual for them.
- We do value your experiences and warnings for the benefit of other forum users.
- Most providers of goods & services do not respond when a negative post appears on this forum. However, some do.
- Please permit the person / company the opportunity to respond and correct the problem before reporting here.
Here is an example of a terse, factual report which conveys the message, but, if completely true, is unlikely to land us all in court. Note the complete lack of emotive language :-
terse & factual wrote:I ordered X from this company. It was not delivered.
I could not get any response by email or phone for y days/weeks.
Eventually, the company offered a refund which I received z days after my original order.
Company name distortions
Tempting as it is, please don't distort company names in a derogatory way. This might also land us all in trouble.
e.g. avoid including distortions such as ". . . .frauds", "Sleasy. ." etc.