Hello, I'm new here. Having just read this thread, I have to say that Graham and Vorpal are absolutely correct; one cannot badmouth legal commercial entities with no expectation of comebacks.
Psamathe is right on the money - when I was doing an MBA back in 2000, on the marketing module we had it drummed into us that customer complaints are gold dust, allowing the company in question to resolve the issue, shine in the eyes of the complainant, and enhance their reputation. Customer complaints are inevitable, there will always be someone for whom the level of perfection of customer service falls short of their ideal, and give and take in the real world is necessary, in order to keep a balanced outlook. E.g. I solicited a recommendation on here for some replacement pedals, and was swamped with helpful advice - I ordered a set via an eBay link and weeks later they have yet to arrive. Now, as the price was very competitive, I suspect that they are probably coming from mainland China on a container ship, and will arrive eventually, but as I opted for this cheap option and not a Rolls Royce service, I only have myself to blame. Were I to fulminate about the delay on this forum I would not be behaving reasonably and that degree of reasonableness is a requirement, don't you think?
Interesting forum, a bit different to my usual shop (BMW Motorcycle club UK) - seems very politicised too, but perhaps that description falls outside of the old Flanders and Swann quote "A decent bunch of old burghers on the council, they're not at all political, they're all Conservative".