Chain Reaction Cycles

Please be fair and thoughtful in your opinions. No rants please.
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CyberKnight
Posts: 540
Joined: 18 Dec 2009, 4:44pm
Location: Derbyshire

Re: Chain Reaction Cycles

Postby CyberKnight » 9 Jan 2011, 9:06pm

I always use CRC for most of my orders after wiggle decided that priority delivery meant it sat unpicked for 4 days even though the item was in stock.

CRC is cheaper, faster and generally have what i want .

The deal clincher was x mas week when i ordered some brake pads and they came in 48 hours!!!
John Wayne: "I won't be wronged, I won't be insulted, and I won't be laid a hand on... I don't do these things to other people, and I require the same from them."

gbnz
Posts: 1248
Joined: 13 Sep 2008, 10:38am

Re: Chain Reaction Cycles

Postby gbnz » 21 Jan 2011, 5:38pm

I ordered an incorrect part. Sorting out a refund was straightforward, emailed a "returns form", had an email back confirming it had been received, when I finally (A few days later) checked the bank acount, it'd been refunded. No need for lengthy mobile phone conversations :!:

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Big John
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Joined: 21 Dec 2007, 8:47am
Location: Gateshead

Re: Chain Reaction Cycles

Postby Big John » 16 Feb 2011, 8:45am

Another vote for CRC - I've used them several times, and they have always been both quick and correct in deliveries.

gbnz
Posts: 1248
Joined: 13 Sep 2008, 10:38am

Re: Chain Reaction Cycles

Postby gbnz » 21 Feb 2011, 4:02pm

Ordered a new cycle computer on the 16th Feb. The item had been shown as in stock and continued to be shown as in stock until the 18th/19th. It was fairly obvious that it probably wasn't in stock, as by the 21st my order still hadn't been dispatched. And finally I received an email on the 21st mid-day to state that it wasn't in stock, probably couldn't be obtained and did I want to buy another computer (Rather than the one I'd been thinking about buying for several months!). My request for a refund received a email reply within ten minutes and presumably will be in my account within 3-4 days (If not I'll post!)

To be fair, I believe CRC were reasonably brisk in dealing with the order (3 working days passed before they contacted me). I'm merely unhappy at having to pay an additional 35% elsewhere, my existing computer having finally failed.

(And top marks for the forum - both the cheapest potential suppliers on google, are reported as being dud suppliers. Placed the order with SJS as a safe bet)
Last edited by gbnz on 22 Feb 2011, 1:43pm, edited 1 time in total.

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georgew
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Joined: 27 Jan 2007, 4:23pm

Re: Chain Reaction Cycles

Postby georgew » 22 Feb 2011, 11:17am

My experience with the company has been generally very positive. However it took them seven days and a few phone calls before I received a missing part of my newly bought chain-set.

Malaconotus
Posts: 1842
Joined: 30 Jul 2010, 11:31pm
Location: Chapel Allerton, Leeds

Re: Chain Reaction Cycles

Postby Malaconotus » 26 Feb 2011, 1:54pm

Another two orders placed yesterday at 1PM for some bits and then a bob I nearly forgot. All bits and bob present and correct when delivered at 10AM this morning. No delivery charge. Congrats to both CRC and Royal Mail.

Graham.

Jezrant
Posts: 694
Joined: 14 Dec 2007, 8:11pm

Re: Chain Reaction Cycles

Postby Jezrant » 5 Mar 2011, 12:32pm

Only ordered from them twice, so maybe not representative, but second time (two weeks ago) order never arrived. Managed to reach them by phone after a couple of tries, and they sound like they have a well-rehearsed line about unreceived orders. Hmmm. Waiting now for the "replacement"....
Doubt I will use them again.

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philg
Posts: 414
Joined: 7 May 2009, 12:13pm
Location: Porlock, Somerset

Re: Chain Reaction Cycles

Postby philg » 5 Mar 2011, 1:20pm

I've used them many many times over the years and for straightforward transactions they are pretty much unbeatable for price and delivery.
BUT- 2 gripes
Unlike Wiggle & Amazon there is no oops I didn't mean it button to cancel an order seconds after you hit send. This can involve a very long wait in a phone queue to sort it out.

And today I was looking for a new helmet (sorry)

Amongst the myriad of offerings are some very tempting prices, but after looking at about half a dozen items it was clear that only 1 or 2 of the many different size/colour combos were at this headline price. Most are at higher or much higher prices.

This is OK if they are in the bargain or clearance sections, but very annoying to find in the normal sections and it's not restricted to helmets, but just about every item with multiple choices.

I gave up and ordered from Ribble!

gbnz
Posts: 1248
Joined: 13 Sep 2008, 10:38am

Re: Chain Reaction Cycles

Postby gbnz » 12 Mar 2011, 10:37am

CRC HAVE SAVED MY WEEKEND :lol: Parts delivered within 39 hours of order being placed, despite standard FOC delivery being chosen

CRC may have badly &%$££* up my first order with them. The remaining 24 orders I've placed with them, have been dealt with in an examplery manner :D (Nb. I'm not linked to CRC - but how do they manage to do things so well :lol: )

mark a.
Posts: 1328
Joined: 8 Jan 2007, 2:47pm
Location: Surrey

Re: Chain Reaction Cycles

Postby mark a. » 12 Mar 2011, 10:25pm

Looks like anyone who has used CRC recently may have had their credit card details nicked:

http://www.singletrackworld.com/forum/t ... ity-issues

So check your card statement regularly.

Reigncloud
Posts: 127
Joined: 2 Mar 2011, 2:00pm

Re: Chain Reaction Cycles

Postby Reigncloud » 30 Mar 2011, 9:55pm

Ordered some new pads for my helmet and got this behemoth in the post:
image.jpg

Looks like they're putting their new packing machie to good use:

http://www.bikeradar.com/road/gear/article/chain-reaction-cycles-behind-the-scenes-29496

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Hemipode
Spambuster
Posts: 830
Joined: 26 Sep 2008, 3:29pm
Location: Northampton

Re: Chain Reaction Cycles

Postby Hemipode » 30 Mar 2011, 11:50pm

mark a. wrote:Looks like anyone who has used CRC recently may have had their credit card details nicked:

http://www.singletrackworld.com/forum/t ... ity-issues

So check your card statement regularly.


Looks like any further issue has been sorted out - http://www.bikeradar.com/forum/viewtopi ... &start=220

The Mechanic
Posts: 1922
Joined: 23 Jul 2010, 1:38pm
Location: Scotland

Re: Chain Reaction Cycles

Postby The Mechanic » 1 Apr 2011, 9:29am

I think their standards are slipping. Placed an order on Monday afternoon. Received an email Tuesday afternoon saying my order had been despatched. All good so far. It is now Friday morning and still no sign of my order. I don't know if they have changed their delivery methods or what but this is not the standard we usually expect from CRC.
Cancer changes your outlook on life. Change yours before it changes you.

The Mechanic
Posts: 1922
Joined: 23 Jul 2010, 1:38pm
Location: Scotland

Re: Chain Reaction Cycles

Postby The Mechanic » 8 Apr 2011, 9:11am

Their standards are very much slipping. I think it is their postage agreement with Royal Snail. I placed another order on Monday this week at 0830, was emailed to say it had been sespatched at 0830 on Tuesday ( a bit slow for CRC in my previous experience) and it is now Friday morning and still no sign of my order. I am not impressed. The last one was sent by RM 1st Class and took 4 days. This one looks like taking 5. I remember the times when I could place an order with CRC before 1500 and get it the next day. Whatever happend to that service?
Cancer changes your outlook on life. Change yours before it changes you.

GrahamNR17
Posts: 2828
Joined: 15 Nov 2009, 6:31pm

Re: Chain Reaction Cycles

Postby GrahamNR17 » 8 Apr 2011, 8:00pm

Hardly cricket to blame CRC for Royal Mail's lousy service :roll:

My tyres took two days. Ordered Sunday evening, desptched Monday, arrived Tuesday. However, I'm very lucky to live in a town where the local delivery office still give a damn and will happily overload their bikes to make sure I get my stuff. My postie even apologised yesterday for putting a 7kg parcel of Sturmey hub gears with the van driver because it made his bike a bit unstable :lol:

Perhaps CRC need to look at alternatives, like couriers etc. But IME they're usually little better, and frequently worse.

CRC still gets my vote for service and extensive range. Not a patch on my LBS, but a useful alternative when needs must etc.