Mark Anthony Bikes

Please be fair and thoughtful in your opinions. No rants please.
rogwaldron
Posts: 1
Joined: 10 Nov 2009, 1:37pm

Mark Anthony Bikes

Postby rogwaldron » 10 Nov 2009, 2:54pm

Just a note to confirm good service from http://www.activesport.co.uk (Mark Anthony Bikes Direct)

Order placed on Sunday, delivery on Tuesday, well done.

mnix26
Posts: 1
Joined: 12 Nov 2009, 5:16pm

Re: Mark Anthony Bikes Good Service

Postby mnix26 » 12 Nov 2009, 7:31pm

I also recieved equilly good service form them

delstron
Posts: 90
Joined: 13 Oct 2007, 10:15am

Re: Mark Anthony Bikes Good Service

Postby delstron » 16 Nov 2009, 9:07pm

68 ebayers in 6 months would disagree -

http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback2&userid=markanthonybikesdirect&iid=-1&de=off&items=25&which=negative&interval=180

Also, your endorsement would have more credibility if these were not your first posts.

manwell
Posts: 1
Joined: 20 Oct 2009, 7:33pm

Re: Mark Anthony Bikes Good Service

Postby manwell » 17 Nov 2009, 10:46pm

i have seen bikes on their website recently which have been out of stock months ago and yet they are still advertised as being in stock and available for sale, and the website even lets you add to basket.

Tandem Man
Posts: 233
Joined: 22 Jun 2007, 9:14pm
Location: Wakefield,West Riding of Yorkshire

Re: Mark Anthony Bikes Good Service

Postby Tandem Man » 7 Dec 2009, 7:35pm

I've just been messed about for three weeks by these jokers before my goods arrived after umpteen phone calls.

Small problem when delivered,didn't really want to know.

Wouldn't use them again.

Ian
Ian From Wakefield

spanner48
Posts: 24
Joined: 17 Mar 2007, 9:42am

Re: Mark Anthony Bikes Good Service

Postby spanner48 » 19 Jan 2010, 8:25am

After nearly 3 weeks undelivered, I phoned them; got some <one> who insisted that this 'had never, ever happened'', and that I absolutely would have had an email. If I hadn't, it must have been MY ISP at fault for losing it.

Totally refused to help. Insisted I send them another email, with my name and address.

One more week, then I'll get on to Derbyshire Trading Standards. These people shouldn't be in business.

PS. Beware of some of these ''Trusted Review'' sites. I looked on Trustpilot beforehand; they gave Mark Anthony/Activesport a good rating. But when - after this experience - I tried to leave the review above, it got deleted, because Mark Anthony Cycles ''disagreed'' with it! Some of these ''Trusted Review'' sites are little more than concealed advertising scams: filtering out the good reviews only (or even maybe fabricating them); eliminating anything negative.

You have been warned! Stick with the CTC Forum.

Tandem Man
Posts: 233
Joined: 22 Jun 2007, 9:14pm
Location: Wakefield,West Riding of Yorkshire

Re: Mark Anthony Bikes

Postby Tandem Man » 19 Jan 2010, 9:04am

Spanner,

Yes I think I came across Mark,

Wouldn't touch them again with the proverbial bargepole.

Ian
Ian From Wakefield

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Si
Moderator
Posts: 15084
Joined: 5 Jan 2007, 7:37pm

Re: Mark Anthony Bikes

Postby Si » 19 Jan 2010, 9:13am

Couple of posts edited on this thread...please see viewtopic.php?f=18&t=14611

Tandem Man
Posts: 233
Joined: 22 Jun 2007, 9:14pm
Location: Wakefield,West Riding of Yorkshire

Re: Mark Anthony Bikes

Postby Tandem Man » 19 Jan 2010, 9:55am

Si,

I respect your decision to moderate my post,but the fact is that I was told <incorrect information> time after time by the individual concerned.

I can't see what is libellous in stating a fact that is honest and true.

Yes I can't now prove it but neither can it be disproved.

Ian
Ian From Wakefield

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Si
Moderator
Posts: 15084
Joined: 5 Jan 2007, 7:37pm

Re: Mark Anthony Bikes

Postby Si » 19 Jan 2010, 3:42pm

Tandem Man wrote:Si,

I respect your decision to moderate my post,but the fact is that I was told <incorrect information> time after time by the individual concerned.

I can't see what is libellous in stating a fact that is honest and true.

Yes I can't now prove it but neither can it be disproved.

Ian


The onus is on you to prove it, I'm afraid, as it is you making the accusation. Likewise, even if they told you the wrong information the onus is also on you to prove that they were doing so deliberately (i.e. lying). As Anthony (Fonant) hosts this forum it's him that will get it in the neck should legal action be threatened, thus we err on the side of caution.

Bailosky
Posts: 1
Joined: 8 Jul 2010, 9:59am

Re: Mark Anthony Bikes

Postby Bailosky » 29 Jun 2011, 9:43am

Just thought I'd revive this thread to see how others are finding Mark Anthony Direct aka Acivesport.co.uk now

I ordered a set of Hope hubs on the 17th June 2011. The money was taken from my account a few days later. It's now the 29th and I haven't received them. Consumer Direct say I can't do anything until I've given them 30 days to deliver.

I'd rather have paid a bit more and gone elsewhere

snitsaros
Posts: 1
Joined: 11 Jul 2011, 1:36pm

Re: Mark Anthony Bikes

Postby snitsaros » 11 Jul 2011, 1:44pm

Really disappointed with these guys. Order two bikes on the same day, one from Activesport (aka Mark Anthony bikes) and another from Paulscycles. Great service from Pauls. Got a tracking number and 2 days later my bike arrived from Pauls. 7 days later with Activesport and I'm still waiting. I've called them and send 3 emails. I keep getting the same copy and paste reponse which i think is disgraceful:
Hello
> We thank you for your order,
> We will dispatch your order within 48 hours during weekdays (closed sat /
> sun / bank holidays)
> Goods can then take around 3 to 5 days UK to be with you, 7 - 21 days
> EUROPE, 14 - 42 days WORLDWIDE. We are experiencing delivery times of 4 – 8
> weeks to Australia and New Zealand.
> All spare part orders can take 7-10 days some need to be sourced from the
> supplier.
> Please help us email us with how you came across us
> ( we do not provide tracking numbers we have our own internal system to
> track parcels and can only do this if the parcel is late )

Considering there are so many great cycle sites with great prices and customer service out there choose another (Rutland, pauls, etc). I could have paid £40 more for the same bike from a site i trusted, i won't make that mistake again. Wish i'd read these review before too.

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scopewulf
Posts: 9
Joined: 18 Jul 2011, 12:41pm

Re: Mark Anthony Bikes

Postby scopewulf » 18 Jul 2011, 12:49pm

Snitsaros,
Just wondered if you had any joy with your order? I rather stupidly ordered a bike from Mark Anthony last week (Wensday)& then decided to read there reviews after! (duh)I rang them the next day and was told the bike was definitely in stock and should be with me within 7 days, I also received an email with a order progress link which stated 'dispatched' on Friday. Cant help panicking though having read loads of bad reviews, hopefully it will all go smoothly...

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scopewulf
Posts: 9
Joined: 18 Jul 2011, 12:41pm

Re: Mark Anthony Bikes

Postby scopewulf » 19 Jul 2011, 4:57pm

Well gave them another call to check progress today, spoke to a different person who told me that there was a 10 day build time on the bike so to expect it probably after Monday (25th)! No idea why it says it has been dispatched since Friday. The bike is sent from the distributer to the shop & normally just checked and sent out...It will be interesting to see if it does turn up wether it has been PDI'ed or not. Really hope I get it before the end of the month as I am planning on going touring soon :(

MarkF
Posts: 435
Joined: 4 Apr 2011, 10:20am

Re: Mark Anthony Bikes

Postby MarkF » 20 Jul 2011, 1:36pm

Well I'll stick up for this guy. I bought a bike from him, a Dawes Discovery 501. It arrived with a small fault, it's a long story but the in the ensuing "discussion" I didn't know at the time that I was partly to blame. He sorted the problem out promptly and to my satisfaction. Only later when I realised that I had been partly responsible (he would have known all along) did I understand that he'd been very helpful indeed. :D