Wiggle

Please be fair and thoughtful in your opinions. No rants please.
ianrobo
Posts: 503
Joined: 12 Jan 2017, 9:52pm

Re: Wiggle

Postby ianrobo » 31 Oct 2018, 11:24am

Makes sense for both Rapha and Wiggle doing this and Rapha are changing since their take over

Winterflaw
Posts: 14
Joined: 21 Apr 2018, 12:34pm

Re: Wiggle

Postby Winterflaw » 10 Nov 2018, 7:36pm

Heltor Chasca wrote:Wiggle excuses/reasoning went from cute excuses about 'gremlins in the warehouse' (I hate that excuse) to 'it's the couriers fault (which was a lie that didn't tie up with another excuse I was given


Yeah. I had the same thing, I think. They silently cancelled my order and I only found out after two weeks when I contacted them. They claimed it was a computer problem, but asked me to contact their fraud team (which has a wierd name, can't remember now - something which isn't obviously a fraud team, you have to Google to find out) when I next placed the order. I think they lied to me. I think they stopped the order because they thuoght it was fraudent (possibly because I use Revolut). They do this silently, which may or may not be understandable, depending on how much fraud they see. However, that's all by the by; you can't lie to people, because you remove from them to knowledge they need to decide if they want to do not want to place the order again.

Norton
Posts: 61
Joined: 10 Aug 2009, 11:10am

Re: Wiggle

Postby Norton » 1 Aug 2019, 5:09pm

I haven't used Wiggle for a long time but I recently ordered a pair of tyres. What was actually delivered was one tyre as ordered, while the other was a different model, colour and even size from that ordered. 48 hrs after notifying them of the problem, with back and forth of multiple emails "web chats" etc, Wiggle had still not offered to send me a correct replacement tyre to a definite timescale and it was only after several requests that I eventually got them to agree a refund with return carriage at their cost.

Life really is too short for this messing around over a pair of tyres. Given the amount of time wasted on trying to get a resolution and with my bike still off the road awaiting new tyres, the LBS looks an increasingly attractive option in future. As ever, it’s not so much the problem, though in this case I do wonder if they only had the one tyre in stock, but rather how it was handled. In view of the latter in particular, it will be another long time before I bother Wiggle with my custom again.
Last edited by Norton on 1 Aug 2019, 8:02pm, edited 3 times in total.

philvantwo
Posts: 579
Joined: 8 Dec 2012, 6:08pm

Re: Wiggle

Postby philvantwo » 1 Aug 2019, 7:07pm

I always have stuff delivered to a shop local to where I work using their collect+ service, you used to be able to send stuff back for free from there but now you have to take it to the Asda. No big deal really.
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NewHorizon
Posts: 409
Joined: 14 Mar 2007, 10:10am
Location: The Marches

Re: Wiggle

Postby NewHorizon » 1 Aug 2019, 9:04pm

Norton wrote:I haven't used Wiggle for a long time but I recently ordered a pair of tyres. What was actually delivered was one tyre as ordered, while the other was a different model, colour and even size from that ordered. 48 hrs after notifying them of the problem, with back and forth of multiple emails "web chats" etc, Wiggle had still not offered to send me a correct replacement tyre to a definite timescale and it was only after several requests that I eventually got them to agree a refund with return carriage at their cost.

Life really is too short for this messing around over a pair of tyres. Given the amount of time wasted on trying to get a resolution and with my bike still off the road awaiting new tyres, the LBS looks an increasingly attractive option in future. As ever, it’s not so much the problem, though in this case I do wonder if they only had the one tyre in stock, but rather how it was handled. In view of the latter in particular, it will be another long time before I bother Wiggle with my custom again.


Just return them using the online form, tick the box 'quality not as expected' and get your money back in a few days. Pointless discussing it with them when there is a robust returns service available. From 100's of orders over the years I can only recall one error, it's bound to happen, it's annoying but life's too short etc

ianrobo
Posts: 503
Joined: 12 Jan 2017, 9:52pm

Re: Wiggle

Postby ianrobo » 1 Aug 2019, 9:08pm

Quite funny story as ordered the new Roam with my 17% discount which at 263 makes it a bargain ... told someone and less than 24 hours that was withdrawn from the offer ! Lucky eh !

NewHorizon
Posts: 409
Joined: 14 Mar 2007, 10:10am
Location: The Marches

Re: Wiggle

Postby NewHorizon » 2 Aug 2019, 12:07am

ianrobo wrote:Quite funny story as ordered the new Roam with my 17% discount which at 263 makes it a bargain ... told someone and less than 24 hours that was withdrawn from the offer ! Lucky eh !


That's 12% by my calcs. Yes, I saw that and ordered one - Wahoo don't allow discounting and this slipped thought the net for a short time. Unfortunately, the Roam is less than impressive and mine has already gone back - the action on the bottom row of buttons is awful and the RH one didn't really work. Coupled with very laggy software, the maps takings several seconds to render, and other issues, it was all a bit meh, so I'll stay with the Bolt for the time being.

philvantwo
Posts: 579
Joined: 8 Dec 2012, 6:08pm

Re: Wiggle

Postby philvantwo » 2 Aug 2019, 12:15pm

No touchscreen and no tether either!
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ianrobo
Posts: 503
Joined: 12 Jan 2017, 9:52pm

Re: Wiggle

Postby ianrobo » 2 Aug 2019, 12:52pm

I think lack of touchscreen. Is not an issue for us WHoo users!

philvantwo
Posts: 579
Joined: 8 Dec 2012, 6:08pm

Re: Wiggle

Postby philvantwo » 3 Aug 2019, 3:56pm

I read a couple of reviews and the battery life appears to be good, I've just got used to having a touchscreen; colour screen and all garmins look sleek. The roam looks too much like a prototype off tomorrow's world.
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