Spa Cycles (Harrogate)

Please be fair and thoughtful in your opinions. No rants please.
Manc33
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Re: Spa Cycles (Harrogate)

Postby Manc33 » 19 Sep 2015, 1:53am

Ever seen that Seinfeld episode with the "Soup Nazi"? :)

Spa isn't somewhere you should expect good service, you should be grateful there even is a Spa Cycles! :P

Sorry those are the rules.
Only weird bikes are interesting anymore.

JohnW
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Re: Spa Cycles (Harrogate)

Postby JohnW » 19 Sep 2015, 12:01pm

Manc33 wrote:............you should be grateful there even is a Spa Cycles! :P
...........................


Absolutely Manc - absolutely- but I've always, always, had good service from them. Having said that, I don't live too far from them and I've usually ridden over to the shop, but I ordered from them by post this last Christmas - I posted off my cheque and order 19th December and my parcel came on 30th December, so there was a weekend and Christmas between - and that's assuming my order was received the day after I posted it.

I read this talk of less than perfect service, but I just don't recognise it.

Now - reports from users of Spa saddles please............................

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Vantage
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Re: Spa Cycles (Harrogate)

Postby Vantage » 19 Sep 2015, 1:39pm

I've only dealt with them twice and the second was over a replacement for the knackered saddle.
Both times have been pleasant and deliveries were quick. Within 4 days from enquiry to having the saddle in my hands.
It's nice to have one shop in the whole of the UK that isn't centred around carbon fibre race bikes or fs mountain bikes.

As for saddles, the current replacement Nidd has had a perennial cutout for most of its 950 miles / 5 month life and is showing no signs of fault. It has been attacked by my fiancees cats and scuffed with my keys a few times but the scratches seem to fade away after some miles. A few soakings in mild rain don't appear to have done any lasting damage either despite the leather showing damp patches for a few following days. I have noticed it squeaks a bit after a while but I just slosh some oil between the leather and front nose plate which is so far keeping it quiet. The tension bolt has been unscrewed a few turns since new also.
Overall I'd say I love this saddle :)
Bill


“Ride as much or as little, or as long or as short as you feel. But ride.” ~ Eddy Merckx
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SimonCelsa
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Re: Spa Cycles (Harrogate)

Postby SimonCelsa » 22 Sep 2015, 1:32pm

Following on from a recent post;

I ordered a Sputnik rim & a couple of other small items last Thursday 17th PM which were received today - Tues 22nd AM.

Pretty swift service to the North of Scotland on this occasion, no complaints,

All the best, Simon

JohnW
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Re: Spa Cycles (Harrogate)

Postby JohnW » 6 Oct 2015, 8:15pm

I posted an order and a cheque to Spa by evening post last Tuesday, and assume it arrived with them on Thursday. This morning I opened an e-mail from them confirming that the saddle as ordered had been dispatched yesterday (Monday), and it arrived today (Tuesday) shortly after the e-mail.

Personally, I think that's splendid.

Charlie Whiskey
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Re: Spa Cycles (Harrogate)

Postby Charlie Whiskey » 14 Oct 2015, 2:36am

Hi - first post.

Was wondering if anyone has been sending email enquiries to Spa lately - over the past 3 weeks or so I've sent them two messages via their web contact form never hearing back, thinking it's a problem with their site I tried their email address not hearing back after a few business days as well. Is it just me?

JohnW
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Re: Spa Cycles (Harrogate)

Postby JohnW » 14 Oct 2015, 9:51am

I don't know whether this helps, but I received an e-mail from them (confirmation of dispatch of an order) on October 6th.

Why not give them a ring?

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honesty
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Re: Spa Cycles (Harrogate)

Postby honesty » 14 Oct 2015, 9:58am

I emailed them about a month ago and they replied within a day.

One problem businesses get nowadays is that with the generation of more and more spam, spam filters are having to get more rigourous in what is being blocked. It could be possible that the emails you have sent have been spam blocked (depending on how the form and the spam filter has been configured for example, it could seem to be coming from your email address. If that email address is a hotmail one it could easily end up on the wrong end of a spam filter).

JohnW
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Re: Spa Cycles (Harrogate)

Postby JohnW » 14 Oct 2015, 10:12am

honesty wrote:I emailed them about a month ago and they replied within a day.

One problem businesses get nowadays is that with the generation of more and more spam, spam filters are having to get more rigourous in what is being blocked. It could be possible that the emails you have sent have been spam blocked (depending on how the form and the spam filter has been configured for example, it could seem to be coming from your email address. If that email address is a hotmail one it could easily end up on the wrong end of a spam filter).


There is truth in that - about one in five of e-mails sent to me from one of my friends goes into the 'spam' box on my server...................and neither of us have any idea why.

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honesty
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Re: Spa Cycles (Harrogate)

Postby honesty » 14 Oct 2015, 10:17am

there's lots of reasons why, from the metrics used by the spam filter, to whether the domain has a properly attributed SPF record (this can be a big one now as the SPF record tells the spam server the domain is correctly sending email from the right server), and so on. Having an email address from the big providers like Hotmail doesn't help either as the quantity of spam from these domains can skew the metric. It's problematic trying to pin down why it's doing it on individual emails though!

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Re: Spa Cycles (Harrogate)

Postby Vorpal » 14 Oct 2015, 11:08am

JohnW wrote:There is truth in that - about one in five of e-mails sent to me from one of my friends goes into the 'spam' box on my server...................and neither of us have any idea why.

It may be a word/phrase filter. They are often set up to exclude email that have typical phrases taken from phishing mails. It may not even be very obvious to you because as the spammers get trickier to get around filters, the filters have to get trickier, too.
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horizon
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Re: Spa Cycles (Harrogate)

Postby horizon » 14 Oct 2015, 2:34pm

Charlie Whiskey wrote:Hi - first post.

Was wondering if anyone has been sending email enquiries to Spa lately - over the past 3 weeks or so I've sent them two messages via their web contact form never hearing back, thinking it's a problem with their site I tried their email address not hearing back after a few business days as well. Is it just me?


I sent them a query on their web form about three weeks ago with no reply. It's not just you - it's Spa and their general attitude to the modern world. In the meantime they are busy making bikes and designing frames that are widely considered the best value touring bikes/frames on the market. I'm rather glad they ignore the messages, even mine. A telephone call would probably do it.
It's autumn in England with the trees turning golden. So we say leaves mean leaves.

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honesty
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Re: Spa Cycles (Harrogate)

Postby honesty » 14 Oct 2015, 2:43pm

I did email the address directly, rather than using the form. Could be a problem with the form then!

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531colin
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Re: Spa Cycles (Harrogate)

Postby 531colin » 14 Oct 2015, 5:22pm

Charlie Whiskey wrote:Hi - first post.

Was wondering if anyone has been sending email enquiries to Spa lately - over the past 3 weeks or so I've sent them two messages via their web contact form never hearing back, thinking it's a problem with their site I tried their email address not hearing back after a few business days as well. Is it just me?


Whats the question?

Charlie Whiskey
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Re: Spa Cycles (Harrogate)

Postby Charlie Whiskey » 15 Oct 2015, 6:08am

531colin wrote:
Charlie Whiskey wrote:Hi - first post.

Was wondering if anyone has been sending email enquiries to Spa lately - over the past 3 weeks or so I've sent them two messages via their web contact form never hearing back, thinking it's a problem with their site I tried their email address not hearing back after a few business days as well. Is it just me?


Whats the question?


"Is it just me" [not getting any replies to queries from them]?